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my gaming id was freezed my mostbet without any reason

Dear mohitt0583,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I noticed that you had another complaint in the past about the same casino and I noticed, that the email you entered as a player casino email is different this time. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you created another casino account?
• If you did, did the casino allow you to do so?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear mohitt0583,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i did not having 2 gaming id....the id that was freeze thats my friend gaming id....and i having the casino guru id that's why my friend is asking the problem of freeze gaming id.

I apologize, but I am not sure I understand. Did you submit this complaint instead of your friend?

Dear mohitt0583,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.