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I deposited 3,000 TRY via bank transfer on 06/02/2026 to Mostbet.

The money left my bank account successfully and I have the official bank receipt.

Despite contacting customer support multiple times and providing all requested documents,

my deposit has not been credited to my account.

The operator states that the issue is under manual review and does not provide any time frame.

User ID: 114383749

I request that my deposit be credited or refunded immediately.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello Tomas,

Thank you for your response.

I would like to clarify that this is not an unresolved or reversed transaction.

The deposit was successfully completed from my bank account and the funds were received by the merchant.

I have already confirmed this with my bank/payment provider and I have an official bank receipt proving the successful transfer.

Since the transaction was completed successfully on the payment provider’s side,

there is nothing further they can investigate.

The issue is that the funds have not been credited to my casino account.

I have already provided the casino with the bank receipt and all requested details,

however they are unable to provide any clear timeframe for resolving the issue.

Therefore, I kindly ask for your assistance in contacting the casino and requesting

either the immediate crediting of the deposit or a refund.

Thank you for keeping the complaint open.

I will, of course, provide any additional information if needed.

Best regards,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MehmetAli,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas