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Hello, I withdrawed from mostbet 2000 and 2500 euro in usdt and both time i got less, I talked with the support but they didnt help me, the problem is they didnt show me any sign about this bad exchange rate and other bookmakers pay honest, with good rates (maybe 1-2 dollar loss) but they gave me 30-40 euro losses and they didnt give me the information before it and I didnt found anything about this in the rules, most bookmakers show how many usdt i got for example 2000 euro, but they dont, so for this i would like to get an refund for that loss money because they dont give any information about the exchange rate or nothing

Dear Drakkor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The fees like this are usually charged by a third party (payment provider), and I am afraid that there is nothing we can do. Please understand that casinos have no influence over transaction fees or currency exchange fees deducted by payment providers for processing the payment. We would really like to help, but it is impossible for us this time.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Dear Drakkor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.