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⚡️ Mostbet Deleted My Winnings and Bet History — Untrustworthy and Unfair!

I deposited a total of INR 2,900 across five transactions and played the slot "Royal Coins 2" (Playson). I won approximately INR 4,100, but when I tried to withdraw, the winnings disappeared from my account. Only my deposited amount remained.

What’s worse:

My bet and transaction history for that period was completely deleted.

The site refused to provide deposit or bet history.

Support (Anahita) responded with generic replies and refused to acknowledge the issue, stating that bet history is available only for a "limited time" and deposit history can be checked via bank statement.

I am shocked and deeply disappointed that a well-established site like Mostbet would resort to such unfair practices. This is unacceptable and a breach of trust.

I have raised a formal complaint, and unless this is resolved within 14 days, I will:

✅ File a complaint with the Curacao eGaming licensing authority.

✅ Pursue legal action to recover my winnings.

✅ Warn other customers across review platforms and social media.

Mostbet needs to fix this immediately — honor the winnings, restore my bet and transaction history, and investigate why this happened.

Mostbet, do the right thing!

Dear peacemaker,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did the casino acknowledge that your balance was changed, and your winnings were removed?
• Do you have a record of requesting the withdrawal of winnings of 4100 INR?
• Could you please explain when the incident happened?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino or any other supporting evidence to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I already sent the data to mr.Thomas (complaint specialist) .

The mostbet response is like they aware about the issue . Also feels like not only me this issue happened . If 1000 INR deposit and win 5000 after wagering they deduct the winning amount except the deposit (4000) , 1000 will not deduct...maybe because of this people will not complaint. The deposit money will not defuct.

There's a section for bet history, but it's only for sports bet.. you can't find any casino bet history .

When i reach the helpline within minutes after the issue happened. The helpline team first asked me -

' send the screenshot of bet history ' i check for the bet history in app. that time i understand bet history will not available . Then why suddenly they asked bet history?

Next, about the deposit hostory. The deposit history also we can't check. it's also not available the app . The joke is customer care lady ask me the screenshot for winning amount ! How come ? How can i know after sometime the winning amount will dessapear? Really it's very frustrating thing. They know people can't submit a proper evidence. But anyways i submitted a proper proof to complaint specialist. It's effective.

Thanks for the submitted information and your reply.

• Could you please explain what the video represents in this situation?
• Did the gameplay reflect in your player's balance?
• Did you confront the casino support with the fact that only sports bets are recorded in the betting history?
• Have you asked the casino to provide you with your gaming history following your deposit?
• Could you please share a video of you finding the game in the casino's list of games and accessing it? Make sure the video is unedited and only the tab with the casino is open in your browser.

Looking forward to your reply.

Dear peacemaker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru