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Withdrawal blocked without explanation – I'm being asked to deposit more to release my money

Message:

I tried to withdraw my funds from Monsterwin2.com and, after several days of waiting, I was told the withdrawal was canceled because it was supposedly rejected by my bank. I contacted my financial institution directly, and they confirmed that no payment attempts had been rejected or transactions had been blocked.

I asked the casino for proof of the payment attempt (receipt, transaction ID, or the provider's name), but they never gave it to me. Instead, they told me that in order to withdraw, I had to make another minimum deposit using the same method I used before. This is an abusive and unacceptable practice.

⚠️ I do not recommend this casino to anyone.

They've blocked my withdrawal and are demanding more money to "unlock" my own funds. This seems like a deliberate scam.

I am collecting all the evidence (chats, screenshots, emails) to file the corresponding complaint and continue to alert other players.

Retiro bloqueado sin explicación – Me piden que deposite más para liberar mi dinero

Mensaje:

Intenté retirar mis fondos desde Monsterwin2.com y, después de varios días de espera, me dijeron que el retiro fue cancelado porque supuestamente fue rechazado por mi banco. Contacté directamente a mi entidad financiera y me confirmaron que no hay ningún intento de pago rechazado ni transacción bloqueada.

Pedí al casino una prueba del intento de pago (comprobante, ID de transacción o el nombre del proveedor), pero nunca me la dieron. En lugar de eso, me dijeron que para poder retirar, tengo que hacer otro depósito mínimo usando el mismo método que usé antes. Esta es una práctica abusiva e inaceptable.

⚠️ No recomiendo este casino a nadie.

Bloquearon mi retiro y me exigen más dinero para "desbloquear" mis propios fondos. Esto parece una estafa deliberada.

Estoy recopilando todas las pruebas (chats, capturas, correos) para hacer la denuncia correspondiente y seguir alertando a otros jugadores

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with MonsterWin Casino.

Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors—such as the licensing authority, geolocation, contracts with payment providers, and bank restrictions—all play a significant role. If a payment method was available for deposits, it does not necessarily mean it will be available for withdrawals as well, and it may be discontinued at any time. Unfortunately, casinos are sometimes limited in the payment methods they can offer to their customers.

• Could you please specify which payment method you used for depositing and which one you tried to use for withdrawing at this casino?
• Have you made any successful withdrawals from this casino before?
• Could you kindly send me screenshots showing the available deposit and withdrawal methods visible in your casino profile?
• Have you been informed about any alternative methods to withdraw your winnings?
• And finally, could you please confirm whether you have completed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear mesadolevanteX1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.