Meridianbet Casino - Pelaajan kotiutus viivästyy henkilöllisyystodistusvaatimusten vuoksi.

I deposited about 50e in total at the casino and got my account balance of 190e. I tried to withdraw but they required identification which I understand. When I tried to identify myself the only acceptable document is a passport from Finland although an ID card should work. I only have an ID card at the moment so I can't identify myself or make a withdrawal. I have played at hundreds of casinos and this is the first case where a passport alone is acceptable as a document. I want the money in my account 190e to my bank and close the account because I am not currently getting a passport for that casino.

Talletin kasinolle noin 50e yhteensä ja sain pelitilini saldoksi 190e. Kokeilin kotiuttaa mutta he vaativat tunnistautumisen minkä Ymmärrän. Kun kokeilin tehdä tunnistautumista niin ainoa hyväksyttävä asiakirja on passi suomesta vaikka henkilökortinkin pitäisi käydä. Minulla on pelkästään henkilökortti tällä hetkellä joten en pysty tunnistautumaan tai tekemään kotiutusta. Olen pelannu sadoilla kasinoilla ja tämä on ensimmäinen tapaus kun asiakirjaksi kelpaa pelkkä passi. Haluan pelitililläni olevat rahat 190e pankkiini ja tilin kiinni koska en ole hankkimassa tällä hetkellä passia kyseisen kasinon takia.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Meridianbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any obstacle to having a passport issued for you?
• Were you asked to submit any other documents to the casino other than documents confirming your identity?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas