Megapari Casino - Pelaajan tili on rajoitettu ja voitot viivästyvät.

hello i made an account on megapari and i deposited some money lost and deposited again i then won 700 egp i withdrew them and it said that the transaction was successful however i didnt receive my money i then texted the customer support and went on and off with them until we concluded to waiting until they resolved my issue i waited about 10 hours then the money was deposited back to my gaming account i then tried withdrawing it again and they restricted my account and it asked for documents and asked me to text the security team and what not i did and while i was in the process of verifying my account to withdraw the money i got it up to 10.5k egp and now they wont even reason with me at all they won't listen to me or do anything im asking for they're asking for documents that arent possible to get and i just want my money i desperately need it and theyre not helping at all

Hello mahmoudgalal,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

hello so first of all I'd just like to let you know they are lying my 700 egp withdrawal failed i even have screenshots i could provide when i made the withdrawl it said it was successful however i didnt receive the money within the time frame they provided which is 5 hours so thats when i went on and off with the customer support and they finally resolved my issue and put the funds back into my gaming account however they also restricted my account right after that so i can't withdraw them absolute scammers and nick the verification process has been going on for 3 days the national id was approved but the bank statements weren't the last time i spoke to the casino about it was yesterday morning before they shortly after said they're not gonna be replying to any further messages of mine and they actually started ignoring me heres the thing tho when u say ur asking for statements you're lying megapari you asked for pictures provided from the bank provider telda which you well know they can't provide thats why i contacted the managers up in telda so i could get u the detailed transaction pictures that i gave you i gave transaction pictures that show the megapari operators name and the date and time and right before showing them i showed proof of my ownership of the account however you still kept insisting on a picture that shows my name and ur operators name together when i then proceeded to reply to with a picture of the manager in telda telling me thats not possible

Dear mahmoudgalal,

Would it be possible to forward the communication between you and the casino related to the verification of your account to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

I've already done that but i would like to add one more thing to this whole complaint for you to check out this is what they're asking for as u can see the provider is saying they dont give bank statements so they're pretty much putting me once again in a rabbithole and they know it I've contacted the customer support team because the security team is still yet to reply even after i sent them this screenshot and they told me to go contact the security team because they cant anything about it like if they can't do anything who can? considering the security team wont reply it's basically like they're telling me to f off and that ive just been scammed heres a screenshot to my conversation with the support team

Dear Mahmoudgalal,

Please keep in mind that the live chat support team does not have the same level of access to verification details as the email support team.

Additionally, as mentioned previously, the verification process can take up to 14 days. At this stage, we recommend waiting for the process to be completed. If the verification takes longer than expected, we will be happy to step in and assist further.

Looking forward to your update.

Best regards,

Nick

I've been waiting ever since and it's yet to be resolved or even give me an update soo what now

Good afternoon.

Dear player, your profile has not been blocked—our team has simply requested documents for verification. Verification is a completely standard process that allows us to adhere to fair play policies and helps protect both other players and the platform itself.

To confirm account ownership, we require either a bank statement or screenshots of the deposits made to your account, clearly showing the account holder's details.

Please provide these documents to our team. The sooner you submit them, the sooner we will be able to lift the withdrawal restrictions.

as you can see here I've sent all the screenshots of my deposits to your telda operator I've sent these to your security team to no reply from their side whatsoever I've also provided videos of my going through the banking app and the deposits I've also sent screenshots of my chat with the customer support I've also provided my national id so as you could see I've basically provided everything you've asked for to no help from your side whatsoever

?

Dear Mahmoudgalal,

I've noticed on one of the screenshots you have provided that the payment method you used states a different name from yours (Mara*** Mar****) - can you please clarify that?

Awaiting your response.

Regards,

Nick

Yes my it’s my friends Telda Telda

Dear Mahmoudgalal,

Unfortunately, it is strictly prohibited to deposit from a 3rd party payment method.

You can only use your own balance and own method to deposit into any online casino.

In such cases, the casino can block your account and confiscate any balance on them.

Is there anything else we could assist you with?

Regards,

Nick

No one has said that to me and was never written in any rules

And it’s not you’re case from where should I deposit and it’s not you’re problem so if you make me withdraw and the next time I will not use someone’s Telda

Dear Mahmoudgalal,

It is a general rule in every single online casino:

https://megapari.com/en/information/rules/terms/7#2

Unfortunately, we can do nothing more in this case as you have violated the casino rules. It is entirely their decision if they allow you to make any further actions on your account or not.

We will be now rejecting the complaint for the above stated reason.

Best regards,

Nick