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I made a transfer today 4 days ago, they rejected it and they never returned the money to my account, they tell me 12, 24 hours and so on and they don't give me the money back

He realizado una transferencia hace hoy 4 días,la rechazaron y nunca me devolvieron el dinero a mi cuenta,me dicen 12 ,24 hs y así y no me devuelven el dinero

Dear nancysales73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Dominika

I already responded, they haven't deposited my money yet, I called them and it's still 12 hours, 12 hours...

Ya respondi no me depositaron aún mi dinero,los llame y sigue n 12 horas,12 horas..

Dear nancysales73, please respond to my questions above.

Dear nancysales73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon! According to our payment department, the deposit has been successfully credited. Please check whether the funds have been added to your balance or not. We are looking forward to your feedback!

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.