Megapari Casino - Pelaajan kotiutus viivästyy henkilöllisyyden varmentamiseen liittyvien ongelmien vuoksi.

Hello, I entered 700 USD on this website, I managed to win 800 USD.

When I tried to withdraw 1,500 USD from my gaming account, they asked me for documents, which I sent the same day. July 2, 2025

They accepted all my documents and today they asked me for an invoice to verify my address, which I have sent.

After a while I received an email from this betting house indicating that my ID was falsified, which was their invention.

I sent you my ID in HD PHOTO format, in very high quality. My ID is 100% real. I wouldn't pay $700 on a site by making up false information. That's just throwing money away. Besides, there's no need for that. We all play with real information.

These people insist my document is fake. I've told them to send it to my country's civil registry for verification, but they haven't. They just make these things up so they don't have to pay the withdrawals.

Please help if you can, this betting house is a scam.

hola, ingrese 700 USD en este sitio web, logre ganar 800usd

cuando quize retirar 1500usdt de mi cuenta de juegos, me solicitaron documentos los cuales envie el mismo dia. 2 de julio del 2025

aceptaron todos mis documentos y el dia de hoy me piden una factura para verificar mi domicilio, la cual he enviado.

al rato recibo un correo de esta casa de apuestas indicando que mi cedula es falsificada, lo cual es un invento de ellos.

les envie mi cedula en formato FOTO HD, en calidad muy alta, mi cedula es 100% real, no ingresaria en un sitio 700usd inventando datos falsos, eso es tirar dinero a la basura, ademas no hay necesidad de aquello. todos jugamos con datos reales,

esta gente insiste en mi documento es falso, les he indicado que envien al registro civil de mi pais a verificar y no lo hacen. solo inventan estas cosas para no pagar los retiros.

favor si pueden ayudar, esta casa de apuestas es una estafa

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing.

To better understand your situation and assist you in the best way possible, could you please provide more details by answering the following questions:

• Could you please forward the ID document you sent to the casino? You can send it to me at veronika.f@casino.guru.
• Please also forward the email you received from the casino where they said your ID was fake.
• Have all your other documents (such as proof of address or payment method) been approved successfully, apart from the ID?
• What types of games did you play? For example: slot games, live casino games, or sports betting?

I hope we’ll be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Veronika, I already sent you all the documents, the same ones I sent to

And no, they haven't told me anything about the document approvals yet, because they indicate that my documents are falsified according to them.

Hola veronika, ya te envie todos los documentos, mismo que envie a security@megapari.com

y no, no me han dicho nada sobre las aprobaciones de documentos aun, por que indican que mis documentos son falsificados segun ellos.

Dear player,

Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the frustration you have experienced during the verification process. We understand that these situations can be stressful, and we are here to assist you in resolving any concerns.

Regarding the verification process, we can confirm that your documents are currently under review by our Security Team. As part of our standard procedure, we request that all documents are submitted in their original, unedited form, without any graphic editing or alterations. This is to ensure the integrity of the verification process and maintain the security of our platform.

Now, addressing your statement regarding our position on your documents, we want to clarify the following:

1. From your email sent on July 3rd at 4:44 AM to our most recent response on July 8th, no one has ever stated or accused you of submitting fraudulent documents.
2. Our Security Team reminded you of Megapari’s rules and the necessity to submit unedited documents for verification. They also informed you about the consequences of not adhering to these rules, including potential account suspension. We made sure to outline the procedure clearly so you could have a full understanding of the process.

Please rest assured that your verification is still in progress, and you will receive a notification from our Security Team once the verification of your documents is completed.

We understand how important this matter is to you, and we are committed to resolving it as quickly as possible. Thank you for your patience and cooperation.

Best regards,

Megapari 

Dear MEGAPARI.

I received the following email 3 days ago:

Dear user, unfortunately, the photos that you have sent us cannot be accepted for verification. Please send us the photos of your original document.

In case of giving us the forged documents your account will be blocked according to our Terms and Conditions

They tell me to send original documents, meaning they are saying that the documents I sent are not original... when they are and I sent them again.

The photos have never been edited, you can easily check this by going to PROPERTIES of the file, where my cell phone camera and the name of the device with which I took my photo with my ID appear.

It's been 6 days and I still can't withdraw my funds because they are still being verified, despite submitting the documents in a timely manner.

Estimado MEGAPARI.

me enviaron el siguiente correo hace 3 dias atras:

Dear user, unfortunately, the photos that you have sent us cannot be accepted for verification. Please send us the photos of your original document.

In case of giving us the forged documents your account will be blocked according to our Terms and Conditions

me dicen que envie documentos originales, osea estan diciendo que los documentos que yo envie no son originales... cuando si lo son y los volvi a enviar nuevamente.

las fotos jamas han sido editadas, pueden comprobarlo muy facilmente dando a PROPIEDADES del archivo, ahi aparece la camara de mi celular y nombre del dispositivo con las cuales tome mi fotografia con mi cedula.

ya han pasado 6 dias y aun no puedo retirar mis fondos por que aun siguen en proceso de verificacion, apesar de enviar los documentos oportunamente.

Dear player,

Thank you for reaching out to us, and we truly understand your frustration with the situation.

Regarding your statement, "They tell me to send original documents, meaning they are saying that the documents I sent are not original," we’d like to clarify that the request for original documents is simply a standard part of our verification process.

It appears there may have been some misunderstanding regarding the wording, and we apologize for any confusion this may have caused.

The request was made to submit original documents, and this instruction was not meant to imply that the documents you sent were forged. We understand that words can sometimes be interpreted in different ways, and we're here to clear up any confusion.

If there is any lack of transparency in the process or if you’re unsure about the exact requirements, we encourage you to reach out directly to our Security Team at the same email address and ask for a detailed step-by-step guide on how to meet the requirements. They will be more than happy to provide the assistance you need to ensure the process goes as smoothly as possible.

We sincerely apologize for the delay and appreciate your patience as we work through this process. Rest assured, once everything is cleared, you will be able to withdraw your funds.

Thank you again for your understanding.

Best regards,

Megapari

Dear Megapari Team,

Thank you for reaching out to us and providing us with more information regarding the player's complaint.

Dear player,

Thank you for sending me the emails with the documents. Have any of your documents been checked by the casino so far? Which of your documents are still waiting to be verified? Please keep me updated.

Hello, I have sent all the documents. Three days ago they asked me for a birth certificate, which I also sent.

I haven't heard anything about my account verification for 3 days. I think they let 3 to 4 days go by and keep requesting documents. They do this often, I see, and they do it to delay payments and verifications.

Have you ever wondered why they don't request all the documents at once, and not every 4 or 5 days?

hola, he enviado todos los documentos, hace 3 dias atras me solicitaron un certificado de nacimiento, el cual tambien envie.

desde hace 3 dias no tengo noticias de la verificacion de mi cuenta. y yo creo que dejan pasar 3 a 4 dias y siguen solicitando documentos, esto lo realizan a menudo seguun veo, y lo hacen para retrasar los pagos y verificaciones

no se han preguntado ustedes, por que no solicitan todos los documentos una sola vez ? y no cada 4 a 5 dias ?

Dear Veronica.

After more than 14 days, every 4 days this MegaPari casino asks me for a different document, all this in order to avoid paying.

Why don't you ask me for all the documents at once?

What is its purpose? not to pay?

Yesterday I was asked this:

You should make a selfie with a sheet of paper with a current date and code Km5Nxt written on it. Your face and all data should be clearly and fully visible.

In Spanish it means this:

You must take a selfie with a piece of paper with the current date and the Km5Nxt code written on it. Your face and all your information must be clearly visible.

I sent it, and they replied with the following message:

Compressed, processed or otherwise modified images cannot be accepted for verification.

They are saying to modify the image.

Veronica, I just sent you the images to your email, also in the same email is attached the email of

Please review the images and see if they're modified or not, as they claim (which they make up to avoid paying the money).

I think this betting house scammed me, they do everything a real thief wants to do to avoid paying.

request documents every 4 days, always a different one and always a somewhat silly document.

estimada Veronica.

despues de mas de 14 dias, cada 4 dias este casino megapari me solicita un documento distinto, todo esto con el fin de no pagar.

por que no me piden todos los documentos de una sola vez?

cual es su fin? no pagar ?

ayer me solicitaron esto:

You should make a selfie with a sheet of paper with a current date and code Km5Nxt written on it. Your face and all data should be clearly and fully visible.

en español quiere decir esto:

Debes hacerte una selfie con una hoja de papel con la fecha actual y el código Km5Nxt escrito. Tu rostro y todos tus datos deben ser claramente visibles.

lo envie, y me contestan el siguiente mensaje:

Compressed, processed or otherwise modified images cannot be accepted for verification.

estan diciendo que modifique la imagen.

Veronica, acabo de enviarte las imagenes a tu correo, tambien en el mismo correo va adjuntado el email de security@megapari.com

favor, revisa las imagenes y chequea si son modificadas o no, como dicen ellos. (lo cual inventan para no pagar el dinero)

ya esta casa de apuestas creo que me estafo, hacen todo lo que un verdadero ladron quiere hacer para no pagar.

solicitar documentos cada 4 dias, siempre 1 distinto y siempre 1 documento algo tonto.

Dear Veronika!

We would like to provide an update regarding the verification of player chirretus64.

As of 17.07, the player’s account has been successfully marked as "Verified", meaning the main request has been fully addressed. Additionally, we can confirm that the player successfully withdrew 1,502.90 USDT on 2025-07-17 at 02:02:15, which further confirms that the account has passed verification.

May we kindly ask if the complaint can now be marked as resolved?

We look forward to your response.

Megapari

Dear Megapari Team,

Thank you very much for providing us with the update regarding the player's case.

Dear player,

Can we consider your issue resolved? Please let me know.

Yes, I got my money back, everything is fine, thank you.

si, recupere mi dinero, todo bien gracias

Dear Veronika,

In light of the fact that the player has confirmed their issue has been resolved, can you close the complaint? This will allow us to officially mark the case as resolved on our side as well.

Thank you so much for your time and support, we truly appreciate your help in bringing this matter to a positive conclusion.

Warm regards,

Megapari

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru