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Hello, I applied for a payout of €1400 on February 2nd, 2022 but still nothing is happening, I haven’t received a payout until now and the chat support always answers with the same answer, I played with a bonus.

Hallo habe am 02.02.2022 eine Auszahlung von 1400€ beantragt aber es tut sich immer noch nix habe bis Jetz keine Auszahlung erhalten und der chat support antwortet immer mit der selben Antwort, habe mit bonus gespielt.

Dear Hayat05,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello had only had one payout until now but they deleted it from the transaction page. Yes, my account was successfully verified

Hallo hatte bis Jetz nur eine Auszahlung gehabt aber die haben es aus der Transaktion Seite gelöscht Ja mein Konto wurde erfolgreich verifiziert

Thank you for your reply, Hayat05. What payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Yes it was the same and this time I took bank transfer again

And the status is still Approved and VIP-L Approved

Ja war das gleiche und diesmal habe ich wieder Banküberweisung genommen

Und der Status steht immer noch auf Axeptiert und VIP-L Approved

Dear Hayat05,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Hayat05 informed us that she received her winnings, therefore we marked this complaint as resolved.