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I have been waiting for a week for my withdrawal to be processed. Initially, I was told it would take up to 3 business days, then they said it would take up to 5 business days, and now I have been informed that the processing could take longer than 5 business days. This is absolutely unacceptable and not worth recommending.

Ich warte seit einer Woche auf die Bearbeitung meiner Auszahlung, anfangs hieß es bis zu 3 Werktage dann hieß es bis zu 5 Werktage mittlerweile wurde mir gesagt die Bearbeitung kann länger als 5 Werktage dauern…absolute Frechheit und keine Empfehlung wert

Dear maggro20,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you for your answer. It has now been 8 days since I requested my withdrawal and it still hasn't been processed. The withdrawal then takes a few days and that is unusual and not the norm!

Vielen Dank für die Antwort. Mittlerweile ist es 8 Tage her das ich meine Auszahlung beantragt habe, und sie wurde noch immer nicht bearbeitet. Die Auszahlung dauert dann ja wieder einige Tage und das ist unüblich und auch nicht die Norm !

I understand your concern, and it's completely normal to feel anxious in situations like this. However, based on our experience, most players receive their payments within the 14-day timeframe. Since this period has almost passed, could you please inform me of the current status of your withdrawal request?

Dear maggro20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.