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Unacceptable people tell me that they will start doing it from today

Απαράδεκτοι μου λένε ότι από μερα θα τα βάλουν

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have requested a withdrawal from 12/09/2025, the strange thing is that a withdrawal of €400 that was after 12/09 has been processed.

Έχω αιτηθεί ανάληψη από 12/09/ 2025 ,το περίεργο είναι ότι έχει διαικπερωθη μια αναλήψη 400€ που ήταν μετά από τίς 12/09

I mean another withdrawal later in the days 13/09 I think they were included immediately (3-4 days) I don't know why they really do this

Εννοώ άλλη ανάληψη αργότερα σε μέρες 13/09 νομίζω ηταν μπήκαν άμεσα (3-4 μέρες) δεν ξέρω για ποιόν λόγο το κάνουν πραγματικά αυτό

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, unfortunately there is no progress 🫤

Καλημέρα δυστυχώς δεν υπάρχει καμία εξέλιξη 🫤

the last conversation, they tell me the same thing since 15/09,

η τελευταία συνομιλία ,τα ίδια μου λένε από 15/09,

You tell me exactly the same thing in the chat though...🤷

Ακριβώς το ίδιο μου λέτε και στο τσατ όμως...🤷

Good morning, unfortunately no action has been taken yet, so many days have passed and there is no notification, I am very disappointed 😏

Καλημέρα καμία ενέργεια δεν γίνει ακόμη δυστυχώς, έχουν περάσει τόσες πολλες μέρες και δεν υπάρχει κάποια ενήρερωση, είμαι πολύ απογοητευμένος 😏

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika