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They accept my deposits easily. but when i wanted to withdraw its not hat easy. I did all bonus requirements so the money should be free. But now when i wanted to do withdraw only 500 euro is possible per day with a maximum of 3 withdraws in total. Now im waiting already for 7 days and reiceved 0,- euros. im scared that i wil just receive 1 withdraw of 500,- after weeks and i will be busy for months with withdrawing. (or i will receive nothing)

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They say the same for 2 weeks: withdraw is in final stage… its bullshit. They lie

Its unacceptable they keep the money so long. It is 5 seconds work to do a bank transfer. They say they have lot of requests, but they dont have 1000ends of players. Its nonsense

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonus you used?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I send you an email. Thanks

Did you receive it

Because this took 16 days, i now can start withdraw 3x €500 again , instead of weeks ago. Do i have to wait 16 days again??

i received €1500 our of €3000 now… i want it all

Still havent received it all. Please send the rest also…

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Barbora (barbora.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

hi barbora, could you please push them to do all my withdraws, still missing 3x500

Dear Player,

My name is Barbora and I will be assisting you regarding this case. Thank you for your patience and for providing the necessary details. I understand how frustrating these delays must be for you.

Dear Magius Casino,

We kindly ask you to provide us with an update regarding the player’s pending withdrawals. While we appreciate that part of the winnings has already been processed, the player is still missing 3×€500. Could you please confirm when these remaining withdrawals will be approved and sent?

We understand that your payment policy limits the number of simultaneous withdrawal requests, however, considering the long delays already experienced by the player, we kindly ask you to prioritize the pending requests and ensure that the remaining funds are processed without unnecessary postponement.

Your cooperation in resolving this matter quickly will be highly appreciated.

Best regards,

Barbora

Almost a month has been passed, unbeleivable…

Hi Barbora, is there anything else you or I can do? Im so done with this waiting

Dear Player,

Thank you for your update. I completely understand how frustrating and stressful this waiting period must feel, especially since it has already been almost a month. Please rest assured that I am doing my best to push this case forward and resolve it for you as quickly as possible.

At this stage, we have reached out to the casino and are now waiting for their official reply. They are given 7 days to respond, so for the moment, we must allow them this timeframe.

In the meantime, I truly appreciate your patience and cooperation. I will continue to monitor this closely and support you until we reach a proper resolution.

Dear Alkmaar072,

We understand how important this matter is to you, and we want to assure you that your withdrawal request has been forwarded to our financial department for processing.

Your understanding and patience are sincerely appreciated, and every effort is being made to ensure everything is completed as soon as possible.

Once your withdrawals are successfully processed, we will follow up with a confirmation right away.

Highest Regards,

Magius Team

in the time you wrote this message you could have done 10 bank transfers…. Scammers!

Dear Alkmaar072,

We are pleased to inform you that your withdrawal has been successfully processed, and the funds were dispatched from our end on October 6, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We would also want to inform that at this moment, we do not observe any pending withdrawals or an active balance associated with your account. 

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards, 

Magius team.

Dear Magius Casino representative,

Thank you very much for your update. I appreciate your attention to this matter and remain confident that the issue will be resolved soon. I will keep this complaint open until Alkmaar072 confirms that the withdrawals have been successfully processed.

Kind regards,

Barbora

I have the money, but im still really pissed it took a month. No compensation received

Dear Player,

We completely understand your frustration regarding the delay, and we truly appreciate your patience throughout this process. We’re glad to hear that all your withdrawals have now been completed. As a result, we will go ahead and mark the complaint as ‘resolved’ in our system.

If you encounter any issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center — we’re always here to help!

As a reminder, our services are free of charge, and we do not accept gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. Your honest feedback and suggestions could help others who may need assistance with online casino-related issues.

Thank you again for your time and cooperation.

Barbora