Magius Casino - Pelaaja väittää, että maksu on viivästynyt.

I requested a withdrawal of €500 on 07/14/2025 via Mastercard to my Magius account (email: ). My account is verified, and the balance has been successfully deducted.

However, to date I have not received any credit and the withdrawal is still "processing".

I have tried to contact support several times via email, but I have not received any response.

I am requesting urgent action to resolve the situation and receive what I am entitled to.

If not, I am ready to initiate an official complaint through my bank and report the case to the regulatory bodies.

Magius account username/email:

Withdrawal method: Mastercard

Amount: €500

Application date: July 14, 2025

Ho richiesto un prelievo di 500€ in data 14/07/2025 tramite carta Mastercard sul mio account Magius (email: matteoguida2398@gmail.com). Il mio account è verificato, e il saldo è stato correttamente detratto.

Tuttavia, ad oggi non ho ricevuto alcun accredito e il prelievo risulta ancora "in elaborazione".

Ho provato a contattare il supporto più volte via email, ma non ricevo alcuna risposta.

Chiedo un intervento urgente per sbloccare la situazione e ricevere quanto mi spetta.

In caso contrario, sono pronto ad avviare un reclamo ufficiale tramite la mia banca e a segnalare il caso agli enti regolatori.

Username/email del conto Magius: matteoguida2398@gmail.com

Metodo di prelievo: Mastercard

Importo: 500€

Data della richiesta: 14 luglio 2025

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The withdrawal has been processing for 4 business days and they have never responded to my emails in three days

Il prelievo risulta in elaborazione da ben 4 giorni lavorativi e non hanno mai risposto alle mie mail in tre giorni

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika