Lussurio Casino - Pelaajan kotiutus viivästyy tilin vahvistusongelmien vuoksi.

"Selfie with your ID document in hand in front of our website" and canceld my withdrawal . Its not possibel for any peron on earth to take such selfi .

When i send email to them that before i upload my id card i want to know

Please confirm that lussurio1.com is one of your official domains and that it is covered by your gaming licence. I would also appreciate confirmation that it is safe to upload my passport or ID documents through this website.

No answer chat support no answer email no answer now my money is in their site

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lussurio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you can you log in?
• When logged in, does the casino offer you a space where you can upload your documents? Have you already uploaded any of the documents the casino requested?
• Have you tried using a tripod to take the necessary selfie of yourself in front of the casino's website?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue or any other relevant evidence to support your case? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear maawdiwjdiwd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru