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Hello,

I have initiated withdrawals at Lunubet and am waiting for a payout. For several days now, I haven't received any response.

Even when I wanted to verify my account, I was told it's not necessary. This has been happening for 7 days now. This is my first time making a withdrawal. I have never received or applied for a withdrawal before.

Best regards,

Hallo,

Ich habe Anhebungen bei Lunubet veranlasst und warte auf Auszahlung. Seit mehreren Tagen kriege ich keine Antwort.

Auch wenn ich meine Konto verifizieren wollte, sagte man mir dass es nicht notwendig ist. Seit 7 Tagen läuft es schon so. Ich nehme zum ersten Mal Auszahlung vor. Vorher habe ich noch keine Auszahlung erhalten oder beantragt.

LG

Dear Okidoki889,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your your game history has been successfully checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Today I saw that my withdrawal was canceled without giving a reason.

LG

Ich habe heute gesehen, dass meine Auszahlung ohne Bennenung eines Grundes storniert wurde.

LG

Thank you for the update. Have you contacted the casino customer support regarding the cancelation of your withdrawal request?

Dear Okidoki889,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.