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Dear Jack2409,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.

Please let me ask you a few questions, so I can understand the whole situation completely. Could you please advise if the entire amount of €50,000 has been approved by the casino and subsequently split into several installments? Have you accumulated your winnings on a regular play or from a jackpot?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Jack2409, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks very much

Dankeschön

Hello Jack2409!

I will take care of your complaint from now on. In order to proceed I'd like to invite representatives of Lady Linda Slots Casino into this conversation in order to provide us with an explanation and help us resolving the issue.

Ok, if any of them even get in touch, please!

Ok wenn sich überhaupt von denen einer meldet, gerne!

I realized that the casino wasn't writing. I know only too well

War mir klar dass das casino nicht schreibt. Kenn ich nur zu gut

We would like to ask Lady Linda Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.