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Hi I have sent at least 40 emails to the only address that the chat gave me to close the account but they turn a deaf ear and continue not to close my account. I am a person and a customer who has been asking for months to close an account and they continue to make fun of me and pretend not to read. Please help me.

Salve ho mandato almeno 40 email all'unico indirizzo che la chat mi ha dato per far chiudere l'account ma fanno orecchie da mercante e continuano a non chiudermi l'account. Sono una persona e una cliente che chiede da mesi di chiudere un account e continuano a prendermi in giro e fare finta di non leggere. Per favore aiutatemi.

Dear ariannaid,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can remain open, can be reopened anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Account finally closed

Account finalmente chiuso

Thank you for your reply, ariannaid. Do I understand correctly that we can now consider this case resolved?

Yes problem solved everything is fine thank you very much.

Si problema risolto tutto a posto grazie di cuore.

Dear ariannaid,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru