Lucky Wolf Casino - Pelaajan kotiuttaminen viivästyy käsittelyongelmien vuoksi.

This casino was so easy to take my money and allow me to deposit without providing any info whatsoever. Now all of a sudden I'm trying to withdraw and my verification is stuck in "processing" I can't contact support I can't do anything, I'm stuck on this page. (See attatched) please can someone assist me in getting my money back

Dear Luca18,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your withdrawal and the verification process.

To better understand the situation and assist you further, could you please clarify the following:

• When did you request the withdrawal, and what payment method did you use?
• Have you received any communication from the casino regarding your verification status? If so, what did they say?
• Were you asked to provide any specific documents for the verification process? If yes, have you already submitted them?
• Have you attempted to reach out to the casino’s support team through other channels (e.g., email, live chat, or social media)? If so, what was the outcome?
• Is this your first withdrawal with this casino, or have you successfully withdrawn funds before?

If you have any additional information or communication relevant to your case, please forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

When did you request the withdrawal, and what payment method did you use?

roughly 5-6 hours ago

Have you received any communication from the casino regarding your verification status? If so, what did they say?

I have no received any communication which is extremely concerning

Were you asked to provide any specific documents for the verification process? If yes, have you already submitted them?

yes, personal identification, I submitted my drivers license, and a selfie to accompany it on veriff.me (the site transfers you here for verification) Lucky wolf also asked me for a bank statement which i also had to provide

Have you attempted to reach out to the casino’s support team through other channels (e.g., email, live chat, or social media)? If so, what was the outcome?

Is this your first withdrawal with this casino, or have you successfully withdrawn funds before?

yes, I can't get through to anyone whatsoever

Hi Luca18,

Thank you for providing the details. Based on your request, it seems you submitted the required documents for verification, but you've not received any communication from the casino yet.

We recommend waiting for two weeks from the date you requested the withdrawal (February 27th). After this period, if the issue is not resolved, we will step in and intervene on your behalf.

In the meantime, feel free to keep track of any updates, and let us know if you receive any communication from the casino or if anything changes.

Thank you for your patience.

Dear Luca18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.