Lucky Circus Casino - Pelaajan kotiutus on viivästynyt.

Hi I did withdraw on 2nd December 2150 on my visa debit then I got cancelled several times so casino offer do true bank transfer,which I did,so on 4th I got approved for withdrawal on my account page but money not credited to me so they said I need wait could be till 5 days which I did but still nothing.After that I sended my bank statements from 2nd till 9th like proof I didn’t get my withdrawal,and nothing happens,-I’m sended many emails no answers what’s going on ,where is my money ,such good casino but why this going on ,I don’t know what to do now ,still waiting and hope get my money to me.Can someone help me with this.Thanks

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Vova1983, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Lucky Circus Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi Katarina ,following your questions-

Yes I made couple withdrawals before and literally that day I had 2 withdrawals one 520 to visa debit and that went true, but this 2150 didn’t!!??

Yes I’m fully verified with them

That was without bonus I’m deposit and win couple good wins

Status of withdrawal it’s accepted on green how is meant to be when you cash out

Thanks

Hi is there any updates on this case ???Thanks I’m still fighting with them and still nothing!!!

Dear Vova1983,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Vova1983,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru