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Good day,

Yesterday I deposited €50 using the bonus code MANIC75, where the terms and conditions state that €5000 is the maximum payout.

I managed to get €1000 paid out, but it was cancelled and the amount was reduced from €1000 to €375.

Support says I can only withdraw the bonus amount 5 times.

However, the terms and conditions for this bonus state something different.

Therefore, I am asking for your support here.

Thank you.

Best regards

[Redacted]

Guten Tag,

Gestern habe ich 50 € mit dem Bonuscode MANIC75 eingezahlt wo in den Bedingungen steht dass 5000 € die maximale Auszahlung ist.

Ich habe es geschafft 1000 € zur Auszahlung zu bringen, doch diese wurde storniert und der Betrag von 1000 € auf 375 € gekürzt.

Der Support meint dass ich lediglich 5 mal den Bonusbetrag auszahlen kann.

In den Bedingungen für diesen Bonus steht aber was anderes.

Deshalb bitte ich hier um eure Unterstützung.

Vielen Dank.

Beste Grüße

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please send me a link to the bonus you activated and played with?
• Is the bonus visible in your bonus history? If so, would you be able to attach a screenshot of that?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear all,

We have received confirmation from the player that the issue has been resolved.

Dear basti233,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru