Lucky Circus Casino - Pelaaja väittää, että maksu on viivästynyt.

Dear casino guru,

I have been trying for the past 4-5 days now trying to get my withdrawal completed. Each time I submit a withdrawal request to my card, they reject it and provide no reason for the rejection. This has happened now 3 times. All KYC documents they have asked for, I have already given them the necessary documents that they have asked for and still keep rejecting my withdrawal. The third time they said to instead request withdrawal to my bank account, which I don't prefer because it will take longer but anyways I said fine let's withdraw to my bank. And I contacted their support and they are not responding to my questions and concerns. It is not clear at all in their withdrawal section which number I should put in for withdrawal so I am not able to request withdrawal. Please help me get my money!

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Dear jstevens,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jstevens,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear jstevens,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru