Linebet Casino - Pelaajan kotiutus on viivästynyt.

"I made a withdrawal of 5000 EGP via Instapay on 16/12 (ID: 4279816485). The status on Linebet is 'Paid', but funds never reached my account. I had another successful 5000 EGP withdrawal on the same day, which proves my data is correct. I contacted support via Live Chat and Email (solution24-egypt) multiple times for 8 days, but they are ignoring my messages and refused to provide an RRN or payment receipt. I need help to recover my missing funds."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of the previous successful 5000 EGP payout as it appears in the casino's transaction history?
• Have you accumulated your winnings with the help of a bonus?
• Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi Tomas,

Thank you for your assistance. Here are the answers to your remaining questions to proceed with the investigation:

1. Successful previous withdrawals: Yes, I had a successful withdrawal of 5000 EGP on the same day (16/12/2025) which was received successfully. This proves my payment details are correct.

2. KYC Verification: Yes, my account is fully verified, and I have successfully passed all identity verification (KYC) procedures.

3. Bonus: No, these winnings were from my own deposited funds and are not related to any bonus or promotional offer.

I have already shared the video and the screenshot of the transaction from the Linebet website. Please let me know if you need any further information to contact the casino.

Best regards,

Hello Ahmed1320,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

"The timer has expired and I still haven't received my funds or any update from the casino. Please advise on the next steps."

I apologize for the late response.

Dear Ahmed1320,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Hello Ahmed1320,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Linebet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Text for Lucia:

"Hi Lucia, I want to inform you that the casino (Linebet) is still contacting me via email. They are asking for new videos and details that I have already provided. Furthermore, they have threatened to block my account if I continue to follow up with them. I feel they are trying to intimidate me because I involved Casino Guru. I will stop responding to their direct emails and I'm waiting for their official response here in this thread as per your request."

Dear Ahmed1320,

Thank you for the update and for explaining the situation.

Could you please forward the communication from the casino that you mentioned to my email address at lucia.s@casino.guru? This will allow us to review the content and proceed accordingly.

"Dear Lucia, I have just forwarded the email I received from the casino to your email address as requested. Please let me know if you need anything else. Thank you."

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ahmed1320,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curaçao Gaming Authority and submit a complaint directly to them, since they have better options and tools to help players.. (https://www.gamingcontrolcuracao.org/).

I am sorry I could not be of more help on this occasion.

Best regards,

Lucia S