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Subject: Complaint: Limitless Casino blocked me from withdrawing my winnings

Hello Casino Guru Support,

I would like to file a complaint against Limitless Casino (limitlesscasino.com).

I signed up and received their no-deposit bonus. After completing the required playthrough, I managed to win $86. However, the casino blocked my ability to complete the profile and verify my account. Specifically:

1. The phone code selector was broken — I needed to choose +46 for Sweden, but the dropdown did not work.

2. I contacted their support team. They sent me a verification link, but it led to an expired session or failed CAPTCHA screen, even after trying with different browsers and devices.

3. I tried multiple times to log in, complete the Turing test, and access the withdrawal page, but the system kept failing or blocking me.

It appears that the casino is deliberately preventing withdrawals for players who win from no-deposit bonuses. I have screenshots and can provide evidence if needed.

Please help investigate this issue, as I believe this casino is acting in bad faith.

Thank you for your time and support.

Sincerely,  

[Humla77]  

Dear Humla9802,

Thank you very much for submitting your complaint. I'm sorry to hear about the problem you're experiencing. To better understand the situation, could you please provide us with the following details:

• Could you please forward me the communication between you and the casino customer support regarding the problems with verification of your account? My email address is veronika.f@casino.guru.
• When was the last time you contacted the casino regarding this issue?
• Have you tried clearing your cookies, cache, and internet history, and then accessing the casino website again?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear Veronika,

Thank you very much for your response and willingness to help.

Here are the details you requested:

Communication with the casino:

I have attached screenshots showing my attempts to register and verify my account, as well as the failed login attempts. The casino’s support team sent me a verification link, but it led to an error page with a "Turing Test" or session expiration issue. I was unable to proceed despite trying multiple times.

Last contact with the casino:

I last contacted the casino on May 19, 2025 via the chat on their website. Unfortunately, the response did not help resolve the issue, and I was unable to access the withdrawal page.

Technical troubleshooting:

Yes, I tried clearing cookies, cache, and browser history. I also attempted to use different browsers and devices (both mobile and desktop), but the same error persisted.

The main issue is that the phone number country code selector (I needed +46 for Sweden) is not working, which prevents me from completing the verification and withdrawal process. I won $86 from their no-deposit bonus, and now I am unable to withdraw the amount.

Thank you again for your support. Please let me know if you need any more information or further screenshots.

Best regards

Humla9802

They closed my account 😒

Thank you for your response.

Could you please clarify the following details so we can better understand your situation?

• Did you use a VPN while accessing the casino website?
• Which country of residence did you submit to your casino profile?

I have personally tested the registration process on this casino’s website, and it appears that the system automatically detects the country based on the IP address. The phone number prefix and country of residence fields are filled in accordingly and cannot be manually changed.

Could you please confirm whether your country of residence is listed in the casino as Sweden or Norway?

This information will help us assess your case more accurately.

Hi, I didn't use vpn and the country is Sweden 🌹

Hello Humla9802,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Could you please specify if you filled out any phone number in your casino profile? If possible, please send me a screenshot of your casino profile showing your personal information, including your phone number and country of residence.

Hi Veronika,

The casino block my account so I have not possible to login,

Thank you for your reply. Nevertheless, do you remember if you filled out any phone number in your casino profile? 

I didn't remember exactly, but I guess I couldn't done it because it was +46 I need for swedish number, and of course I tried to contacts the customer service and they gave me a link to fix it ,but unfortunately I couldn't fixed it anyway

Thank you very much, Humla9802, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Humla9802 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Limitless Casino for their help in resolving this complaint. We would like to know what is the issue with the verification and what can we do to help the player receive their winnings.

Thank you!

Hi Peter,

Hi Humla9802,

Hope you are all well and safe,

Thank you for reaching out to us! Upon checking the account with the provided login information, we found that the player used a Norway IP address during the quick sign-up, and the system automatically added Norway as the player's country. That was the reason why the player had an issue adding the Swedish country phone code. The account was locked by the attending support manager since the information on the account (country) doesn't match the information that the player provided in the email sent to us.

As for the requested information about the player’s account, Peter, I have sent that to your email address.

For Humla9802: I can confirm that after you signed up at our Casino using the Norway IP address, you have since used only one unique Sweden IP address for every login into the Casino. Please update the personal information on your account and then contact customer support to request instructions on how to upload documents for account verification and which documents you need to upload. Additionally, the winnings were credited back to your balance, and as soon as you pass the verification process and make the verification deposit, you will be able to withdraw your winnings.

Please do not make the verification deposit until the banking department contacts you to confirm that you have passed the verification process.

We appreciate your understanding in this matter. Should you have any further questions or concerns, please don’t hesitate to reach out to us.

Kind Regards

George Moore 

Casino Limitless Management

Hi George Moore 

Thank your your reply,

Unfortunately, The problem is , I am unable to manually change the country in my profile due to system restrictions.

I kindly request that you manually update the country on my account to Sweden, so I can proceed with verification

but I have sended the email to supp Team hopefully they can help me, still waiting there respond

Best regard

Humla77

Thank you to both parties for the update. Please keep us informed about any new developments. Thank you!

Hi

I just want to say thank you to both the Limitless Casino team and the Casino Guru team for all the support.

The staff at Limitless Casino were very kind and helpful throughout the whole process, and thanks to their guidance, I was able to complete everything and successfully withdraw my winnings.

I also appreciate the Casino Guru team for offering a helpful platform and community. Thank you again for your time and support! 🙏

Humla🐝

Dear Humla9802,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter