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They withheld everything I had done with the winnings with a history of winning and losing bets, they told me that it was fraud and money laundering as if I were a criminal when I made the money clean through simple bets now I can't access the account because they kicked me out by blocking me

Mi hanno trattenuto tutto quello che avevo fatto con le vincite con tanto di cronologia di schedine vinte e perse , mi hanno detto che frode e lavaggio di soldi sporchi come se fossi un criminale quando i soldi li ho fatto puliti tramite delle semplici scommesse adesso non riesco ad accedere all'account perché mi hanno buttato fuori bloccandomi

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino before your account was blocked? Were they slots, live casino games, or sports betting?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification, before your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika