Legiano Casino - Pelaaja ei ole vielä saanut voittojaan.

I won 13,000 PLN, put 3,000 for withdrawal on 03/02/2025 and the money is still being processed! I write to tech support but they only write excuses! Sometimes the withdrawals take 3 to 5 business days, sometimes not. I submitted an application! Then change it for the inconvenience! And still no solution! I wrote directly to the email! Since I am considered a VIP player! But there is also no answer or result! They just ignore!! There is simply a suspicion of fraud! The fact is that when the winnings are 2,000 PLN and I put them on payment and there is 0 on the game account, the money arrived after 2 days! And now there is 3,000 on the withdrawal and there is still 10,000 on the account, then this problem occurs! They do not withdraw money!!

Выиграл в 13000 зл поставил 3000на вывод 2.03.2025 и до сих пор деньги в обработке ! Пишу в тех помощь но они только пишут отговорки ! То от 3 до 5 рабочих дне проходят выводы то не. Подали заявку ! То измените за не удобство ! И все рещения нет ! Я писал и на прямую на мэйл ! Так как я считаюсь VIP игроком ! Но также ответа и результата нет ! Просто игнорируют !! Просто есть подозрение в мощеничистве ! Дело в том что когда выигрош составляет 2000 зл и я их ставлю на выплату и на игровом счёте 0 то деньги приходили уже через 2 дня ! А сейчас на выводе 3000 а на счету ещё 10000 то происходит вот такая проблема ! Не выводят деньги !!

Dear sergejbaklanov780,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear sergejbaklanov780,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I didn't receive it! They now have a new excuse! Answer to the question about money, they first told me that the withdrawal was approved! But the money never arrived! Then I write to their support again and they tell me that the money is being processed again!! I have screenshots of the correspondence, I can send them to you

Нет не получил ! У них теперь новая отмазки! Ответ на вопрос за деньги мне сначало ответили что вывод одобрен ! Но деньги так и не пришли ! После снова пишу им в поддержку и мне отвечают что деньги снова в обработке !! У меня есть скрин шоты переписки могу выслать вам их

I see that you also can't help! My question is still not resolved!!

Я вижу что вы также не можете помочь ! Мой вопрос так и не решён !!

I already have two withdrawals pending in the casino! And not a single one has been processed!! The support team only gives excuses! Wait, we are doing everything! Your money is safe!! That's what I hear!! And that's it!! And there is no result!! It's just suspicious! My friend plays in this same casino and his withdrawals come in 3-4 days! Although he has only been playing for 1 month! Previously, my withdrawals came normally in 3 days!! It's just that when I became a VIP client in this casino, the withdrawals immediately became problematic! If you can, help me figure this out!!

У меня уже два вывода висит в казино ! И не один не обработан !! В поддержке одни только отговорки ! Ждите делаем все ! Ваши деньги в безопасности !! Вот что я слышу !! И все!! А результата нуль !! Просто подозрительно ! У меня товарищ играет в это же казино и ему выводы приходят через 3 _4 дня ! Хотя он играет всего лиш 1 месяц ! Раньше выводы у меня приходили нормально за 3 дня !! Просто когда я стал в этом казино VIP клиентом та вот так с выводом и стало сразу проблематично ! Если можете помогите в этом разобраться !!

Thank you sergejbaklanov780 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best resolving it.

Regards,

Nick

Dear sergejbaklanov780, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Legiano Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal requests and when sergejbaklanov780 can expect them to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thanks for your help! I have a lot of screenshots ready from the correspondence with me! Where they all copy me! They answer the same thing! Previously, they withdrew within 3 days! But as soon as I won a large sum of money, it started!

Спасибо за помощь ! У меня много скрин готов из со мной переписки ! Где они мне все как под копирую! отвечают одно и тоже ! Раньше они выводили в течении 3 суток ! А как только выиграл большую сумму денег так и началось !

The thing is that I already have 6000 zlotys in withdrawals instead of 3000 zlotys!

Дела в том что у меня уже на выводах не 3000 зл а 6000 зл!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sergejbaklanov780,

Thank you for your patience.

Kindly be advised that your requested withdrawals has been successfully completed and paid into your bank account.

Thank you and have a great day.

Kind Regards,

Legiano team

Thank you for your response, Legiano Casino.

Dear sergejbaklanov780, can you please confirm if you have already received the payment from the casino?

Dear sergejbaklanov780,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.