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I'm having the same problem as with Cryptoleo and Zumospin. Suddenly, I received a verification request for something I completed 1.5 years ago. I haven't received anything since, as they keep demanding new documents that aren't actually related. See my complaint with Cryptoleo, where I got my money back.

I would like to work with Igor again because he already knows about the problem.

Das gleiche Problem bei mir wie mit cryptoleo und zumospin. Auf einmal habe ich eine Verifikation reinbekommen die ich vor 1,5 Jahren gemacht habe. Bis jetzt nichts bekommen, da sie immer neue Dokumente fordern, die eigentlich nicht dazu gehören. Siehe meine Beschwerde bei Cryptoleo, wo ich mein Geld zurück bekommen habe.

Ich würde gerne wieder mit Igor arbeiten, weil er schon von dem problem weiß

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Dear hochg,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

To help me better understand your case, could you please answer the following questions?

• Have you attempted to contact their customer support? If so, what was their response?
• What specific documents are you currently being asked to submit for verification?
• Have you experienced similar issues with other withdrawals in the past, apart from this current situation?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.