Lazybar Casino - Pelaajan kotiutus viivästyy tilin vahvistamisen vuoksi.

I'm having the same problem as with Cryptoleo and Zumospin. Suddenly, I received a verification request for something I completed 1.5 years ago. I haven't received anything since, as they keep demanding new documents that aren't actually related. See my complaint with Cryptoleo, where I got my money back.

I would like to work with Igor again because he already knows about the problem.

Das gleiche Problem bei mir wie mit cryptoleo und zumospin. Auf einmal habe ich eine Verifikation reinbekommen die ich vor 1,5 Jahren gemacht habe. Bis jetzt nichts bekommen, da sie immer neue Dokumente fordern, die eigentlich nicht dazu gehören. Siehe meine Beschwerde bei Cryptoleo, wo ich mein Geld zurück bekommen habe.

Ich würde gerne wieder mit Igor arbeiten, weil er schon von dem problem weiß

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear hochg,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

To help me better understand your case, could you please answer the following questions?

• Have you attempted to contact their customer support? If so, what was their response?
• What specific documents are you currently being asked to submit for verification?
• Have you experienced similar issues with other withdrawals in the past, apart from this current situation?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Yes, I've contacted support several times. They always say the same thing. They want screenshots of the crypto deposit transactions. I had no problems with withdrawals before.

Ja, ich habe mehrmals den Support angeschrieben. Die sagen immer das gleiche. Sie wollen Screenshots von Transaktionen von den Krypto-Einzahlungen. Bei Auszahlungen davor hatte ich keine Probleme

Dear hochg,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear hochg,

As you already know, my name is Igor, and I will also help you with this case as well.

I am sorry to hear about your problem with the Lazybar Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Lazybar Casino representative to join this conversation and participate in resolving this complaint.

Dear Lazybar Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear hochg,

We would like to inform you that your account is still undergoing the verification process. This process must be completed before any withdrawal of funds can be processed.

As the verification request was initiated over a year ago, we are currently once again reviewing the documents provided. However, we have identified that some documents are still missing.

In particular, we require proof of deposit for your transaction. Regarding your most recent deposit made by card, please provide a bank statement showing your full name and IBAN, as well as the relevant transaction dated 28 November 2024.

Please upload the document directly through our verification page. Alternatively, if you experience any difficulties, you may send it by email to support@lazybar.com, using "CasinoGuru" as the subject line. Your email will then be forwarded to the dedicated team for review.

If you have any further questions, please do not hesitate to contact us.

Best regards,

Lazybar Casino

"In particular, we require proof of deposit for your transaction. Please send us a bank statement regarding your last card deposit, including your full name, IBAN, and the corresponding transaction from November 28, 2024." I used a Bybit credit card for this, not a debit card. If you could provide me with a transaction ID or the merchant name, I would be able to find it.

"Insbesondere benötigen wir einen Einzahlungsnachweis für Ihre Transaktion. Bitte senden Sie uns bezüglich Ihrer letzten Karteneinzahlung einen Kontoauszug mit Ihrem vollständigen Namen, Ihrer IBAN und der entsprechenden Transaktion vom 28. November 2024." Ich hatte eine Kreditkarte von bybit dazu verwendet und keine Bankkarte. Wenn sie mir eine Transaktion ID oder den Merchant Namen nennen könnten, würde ich es finden

Dear Lazybar Casino,

Please provide the merchant descriptor or other identifying details for the card transaction dated 28 November 2024 so the player can locate it in their Bybit records.

Once identified, the player should be able to submit the requested proof of payment.

Thank you.

Dear hochg,

To assist us in identifying the transaction, please note that it was for EUR 500 and was made on 28 November 2024 at 03:16 UTC.

Although the card originated from Bybit, a statement or transaction confirmation for this specific payment can be generated directly through the Bybit application. The document will be provided in PDF format and will resemble a standard account statement. This is the document we require for the verification.

You may also find additional information regarding the transaction in the Transaction History section of your account.

Please note that your account is currently suspended. This restriction only prevents further deposits and gameplay.

As our support email address has recently changed, please send the requested document to contact@lazybar.com.

If you have any further questions, please let us know.

Best regards,

Lazybar Casino

Dear hochg,

Please generate the PDF confirmation for the identified €500 transaction from your Bybit application and submit it through the casino’s verification page or send it directly to contact@lazybar.com.

Once submitted, please let me know here so I can ask the casino to confirm the verification result.

I've searched everywhere and couldn't find a PDF for the Bybit Card, only an Excel file. However, I've sent you a screenshot with all the details of the €500 payment, such as Payment ID, Transaction ID, etc. I hope that's sufficient, as it's not possible to create a PDF for the Bybit Card.

Ich habe es jetzt überall gesucht und konnte kein pdf für die Bybit Card finden, nur eine Excell-Datei von der Bybit-Card gibt es. Ich habe Ihnen aber den Screenshot mit allen Details von der 500€ Zahlung geschickt, wie Payment ID, Transaction ID, etc. Ich hoffe das es reicht, weil für die Bybit-Card man kein PDF erstellen kann

Dear Lazybar Casino,

According to the player, some requested documents were sent to you.

Please review them and let us know your findings.

Dear hochg,

Thank you for providing the documentation regarding your card deposit.

As the submitted screenshot does not display your name to confirm ownership of the card, and the email address is partially obscured, we kindly request that you also provide a screenshot from your account’s verification tab showing your full name. If available, please additionally include a screenshot from the security tab displaying your full email address.

Once we have received confirmation that this account belongs to you, we will proceed with verifying your most recent deposit.

Thank you for your understanding and cooperation.

Best regards,

Lazybar Casino

Dear hochg,

According to the casino, the submitted screenshots were not sufficient and did not display the necessary information.

Please check the message above and let us know once you submit documents showing the requested information.

Everything sent

Alles gesendet

Dear Lazybar Casino,

According to the player, requested documents were sent to you again.

Please review them and let us know your findings. Thank you.

Dear hochg,

We would like to inform you that ownership of your cryptocurrency account has been confirmed and successfully verified.

Regarding the deposit proofs you provided, the screenshot showing the card deposit can be accepted because your email address is visible, confirming that it originated from your account.

However, the screenshots of the cryptocurrency deposits are cropped and do not show whether they were taken from your account. To allow us to verify these transactions, please send separate, uncropped screenshots for each cryptocurrency deposit, with your email address visible in the top-right corner. This will confirm that the screenshots originate from your account.

Thank you for your cooperation and understanding.

Best regards,

Lazybar Casino

Dear hochg,

According to the casino, the submitted screenshot was not sufficient again.

Please let us know once you submit screenshots showing the requested information.