Lanista Casino - Pelaajan kotiutus on viivästynyt.

I played a welcome offer at the casino that was non-sticky. However, I won €601 with my own money and cancelled the bonus. I put my money in for withdrawal, after which the casino started delaying me. I have sent them the KYC documents they requested several times, but the casino is still holding the money. I have contacted aspa, where they apologize, whine and make a new notification to the casino staff, and aspa promises to be in touch by email. However, I have not heard anything and the matter has not progressed anywhere. Could you contact the casino? If necessary, I will send you the same documents that I have sent to the casino via the website and email. My withdrawals have been blocked by the operator, so I cannot even withdraw my money.

Pelasin kasinolla tervetuliaistarjouksen joka oli non-sticky. Voitin kuitenkin omalla rahalla 601€ ja peruutin bonuksen. Laitoin rahani nostoon jonka jälkeen alkoi kasinolta viivyttely. Olen lähettänyt heille heidän pyytämät KYC-dokumentit moneen kertaan mutta kasino pidättelee silti rahoja. Olen ottanut aspaan yhteyttä joissa he pahoittelevat, voivottelevat ja tekevät uuden ilmoituksen kasinon henkilökunnalle ja aspa lupaa olla yhteydessä sähköpostitse. Kuitenkaan mitään ei ole kuulunut ja asia ei ole edennyt mihinkään. Saisitteko te kasinoon yhteyttä? Lähetän teille tarvittaessa ne samat dokumentit mitkä olen kasinolle lähettänyt sivuston sekä sähköpostin kautta. Nostoni ovat estetty operaattorin toimesta joten en pysty edes nostamaan rahojani.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you please confirm if my understanding is correct that the bonus was already active when you reached winnings of €601?
• Could you please confirm whether your casino account balance was divided into real money and bonus money balances?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila