Lamabet Casino - Pelaajan kotiutus on viivästynyt.

First and foremost, I would like to state that I am a completely new user at LamaBet. I have never previously been a customer or player with them.

I would also like to add that I did not choose to use any bonus whatsoever.

Furthermore, I have completed the entire KYC process in full compliance with all requirements. This process was extensive and included submission of a government-issued ID, a selfie holding the same ID, bank statements, and multiple images of my credit card.

I have now formed the impression that LamaBet has deliberately chosen to delay my withdrawal. Initially, I was informed that it would be processed within 24 hours; this was then extended to 96 hours, and at this point I am no longer receiving clear or definitive responses regarding when my withdrawal will be processed.

From my perspective, this appears to be an obvious case where the company is either attempting to encourage me to cancel the withdrawal in order to wager the funds again, or is unwilling to process entirely legitimate withdrawals.

Having been involved in gambling for 30 years, I issue my strongest possible warning in this case.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Do I understand correctly that this was your first withdrawal attempt at this casino?

Thank you in advance for your reply.

Best regards,

Kristina

Hello,

First of all, I'm not from Germany?

It's wrong here.

I'm from Sweden. I should also add that I did NOT use a VPN.

You understand correctly that it was my first withdrawal, or something like this - I have made withdrawals before but I cancelled them. So withdrawals that were not processed either.

I also have photo evidence that the casino promised me to process my withdrawal within 96 hours which I have attached....

Hej,

För det första jag är inte ifrån Tyskland?

Det står fel här.

Jag är ifrån Sverige. Ska också lägga till att jag INTE använt VPN.

Du förstår det rätt att det var mitt första uttag, eller så här - jag har gjort uttag tidigare men jag avbröt dessa.Alltså uttag som inte heller hanterades.

Jag har också bildbevis att casinot lovat mig att hantera mitt uttag inom 96 timmar som jag har bifogat....

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DynamoHarry,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina