Konibet Casino - Pelaajan voitot on takavarikoitu.

I received an email from this casino offering a 110% deposit bonus.

I used that to deposit $1,275, received a bonus of about $1,400, and played around.

I was able to win on the slots, and my balance was about $40,000, which met the withdrawal requirements.

The maximum withdrawal amount for this bonus was 10 times the deposit plus bonus, so the maximum withdrawal amount was approximately $26,800.

Four days after I requested a withdrawal, I was accused of conspiring with other players and my winnings were confiscated.

I have never done anything like that and I have no idea.

I have been using this casino for about two years, have completed identity verification, and have made several withdrawals.

I would like an investigation into this as I cannot accept this confiscation.

Also, what is going on in Japan's casino market, with so many confiscations following Yuugado?

With so much being confiscated, it's no longer gambling.

Thank you for your cooperation.

こちらのカジノから110％入金ボーナスのオファーのメールが届きました。

そちらを使用して1275ドル入金して約1400ドルのボーナスを受け取り、遊びました。

スロットで勝利することができ、残高が約40000ドルほどで出金条件を満たしました。

こちらのボーナスは入金+ボーナスの10倍が最大出金額だったため、出金可能額は約26800ドルです。

出金申請した4日後に他プレイヤーとの共謀と言われ、勝利金を没収されました。

そんなことは一切していませんし、心当たりありません。

また、こちらのカジノでは約2年ほど前から利用しており、本人確認も済ませていて出金も何度かしています。

納得のいかない没収なので調査して頂きたいです。

また、優雅堂に引き続きこんなに没収されるなんて、日本のカジノ市場はどうなっているんですか？

こんなにも没収されていたらギャンブルになりません。

ご協力お願い致します。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Here's a bonus screenshot.

During the bonus period, I played 5.6 slot machines.

I don't use a VPN or anything like that.

There is also the possibility that family members or people using the same IP address are also involved.

ボーナスのスクリーンショットはこちらです。

ボーナス期間中は5.6機種のスロットで遊びました。

VPN等は使用していません。

家族や同じIPを使用している可能性もありません。

Dear Player,

Thank you for your response. You mentioned the possibility that family members or other individuals sharing the same IP address may be involved. Could you please provide more details on this? Specifically, does anyone in your household maintain an account at Konibet Casino? Thank you for your cooperation.

Sorry, I made a typo.

There's no chance it's shared.

すみません、打ち間違いしてしまいました。

共有している可能性はありません。

Dear Player,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello daikikatada,

I'm Michal, and I have taken over your complaint. I have examined this case, and I will attempt to get in touch with the casino to see if I can assist you. However, I must inform you that Konibet Casino has not been particularly cooperative in resolving player complaints with us recently, and they currently have several unresolved complaints, which unfortunately diminishes the likelihood of a favourable outcome for your complaint. Nevertheless, I will reach out to them and endeavour to find a way to help resolve the matter if possible.

We would like to invite Konibet Casino to join the conversation.

Dear Ritz Slots Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear daikikatada,

I wanted to give you a brief update. I have heard back from the casino team. They have shared some insights regarding their actions, but there are still several points that need clarification. I have asked for additional information and supporting evidence, which, once I receive it, should help me gain a clearer understanding.

I will try to provide a more comprehensive response as soon as it is available.

Dear daikikatada,

While it seemed that the casino team is open to addressing this issue, they have yet to supply the necessary information and evidence for us to properly evaluate the situation.

Although the details provided to me do partially outline the rationale behind their actions, I'm unable to reach a fair conclusion regarding the justification of those actions at this time

Therefore, we must classify this case as Unresolved for the time being.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might steer things in a positive direction. You will be informed as soon as we receive some updates regarding this complaint. I am sorry we could not be of more help on this occasion.

Since the casino doesn't hold a valid license and doesn't utilize any Alternative Dispute Resolution (ADR) services, there's no gaming authority to approach, leaving us with no further avenues for action. I can only recommend checking the reviews of each casino before you sign up and only playing in established, licensed, and good-rated casinos to avoid disappointments like this in the future.

Best regards,

Michal

Casino Guru