Konibet Casino - Pelaajan voitot on takavarikoitu.

I won today using a bonus at Konibet Casino, but when I logged in a few hours after requesting a withdrawal, I received a message in my inbox stating that I had violated the terms of service, my account had been frozen, and my winnings had been confiscated.

There are things written there that I have no recollection of and I don't understand why it was confiscated, so I would appreciate your help.

コニベットカジノで本日ボーナスを使用して勝利したのですが出金申請して数時間後にログインするとインボックスに規約違反とされてアカウントを凍結され、勝利金を没収されました。

全く見覚えのない事が書かれており、納得いかない没収なので助けていただきたいです。

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Konibet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was blocked on 2/19.

When I logged in, my winnings had been confiscated, and I received a notification in my inbox that my deposit had been frozen after being withdrawn, so I was unable to log in after withdrawing my deposit.

The winnings were still confiscated.

Since it was a Valentine's Day slot-only bonus, I only played slots.

Of course, I achieved it and withdrew the bonus.

ブロックされたのは2/19になります。

ログインして勝利金が没収されていたのでインボックス内で入金分出金後凍結のお知らせが来ており、入金分の出金後にログイン出来ませんでした。

引き続き勝利金は没収されていました。

バレンタインのスロット限定ボーナスなのでスロットのみプレイしました。

もちろん達成してボーナス出金しました。

There was no response from support either.

In the past, it seems that Konibet management has also ignored Casino Guru.

It was shameful to find that there are casinos in Japan that allow this kind of fraudulent practice to take place, where they only require you to make a deposit, and then if you win, they refund the amount you deposited and freeze it.

Please also tell me how to take these fraudulent casinos to court in accordance with their licenses.

サポートの返信も無くなりました。

過去どうやらカジノグル様にもコニベット運営は無視しているようです。

日本でこのような入金だけさせて勝てば入金分だけ返金して没収凍結をさせるような詐偽行為が罷り通るカジノが存在したのは不覚でした。

こういった詐欺カジノをライセンスに則り訴訟の場に持っていく方法も教えてください。

Thanks for your reply.

• Would you be able to share any evidence of the incident, such as confirmation of registration of your account and a screenshot of the error you receive when trying to log in to your player's account?
• If you received any communication from the casino regarding this or previous issues, send it to my email as well. My email is tomas@casino.guru

Thanks in advance for your cooperation.

Sent to email.

メールに送付しました。

Dear Tetsu222,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

Hello Tetsu222,

I'm Michal, and I have taken over your complaint. I have examined this case, and I will attempt to get in touch with the casino team to see if I can assist you. However, I must inform you that Konibet Casino has not been particularly cooperative in resolving player complaints with us in the past, and they currently have several unresolved complaints, which unfortunately diminishes the likelihood of a favourable outcome for your complaint. Nevertheless, I will reach out to them and endeavour to find a way to help resolve the matter if possible.

We would like to invite Konibet Casino to join the conversation.

Dear Konibet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at michal.k@casino.guru for an independent review.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Tetsu222,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru