Kong Casino - Pelaajan kotiuttaminen viivästyy maksutapaongelman vuoksi.

Hi there, any help would be appreciated.

Basically when I signed up it asked me to provide a payment method, I used my mobile phone bill.

Since, I have won £500 but cannot add a withdrawal method. I have attempted to contact them on numerous occasions and have been met

with radio silence.

Do I have any recourse? What can I do?

Dear Pman931,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulty you're facing in trying to withdraw your winnings.

To help us understand your situation better and assist you, could you please answer the following questions?

• Have you tried to update your payment method or add a different withdrawal method? If so, what error messages or responses have you received?
• Could you share the steps you've taken to contact the casino and any responses you've received, including any reference numbers for the tickets or communications?
• Were the £500 winnings obtained using bonus funds or regular deposits and winnings? This could sometimes affect the withdrawal options available.

Your cooperation is really important in helping us move forward with this case. The more details you can provide, the quicker we’ll be able to support you in resolving this issue.

Feel free to forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear Pman931,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.