Kingmaker Casino - Pelaajien kotiutuspyynnöt ovat viivästyneet.

Requested a withdrawal of 750 on April 14, added second withdrawal on 15th, 750 requested third withdrawal on 17th, 750 of April, total of 2250 for three withdrawal requests. Contacted chat multiple times, they said in process. Emailed casino April 23 and said it is in process. Spoke with chat who indicated its almost completed. The status on the withdrawals has never changed weeks after requested. Still have a remaining balance that I cannot request a withdrawal of the remaining 5222.09 as the limited amount that can be withdrawn. Have tried many times to resolve without any withdrawal completed or paid. Thank you

Dear SusieQ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good morning,

Yes I have made a successful withdrawal previously

I have not been asked to pass any KYC verification, account says not required.

I did have a bonus but played through the play required.

Thank you for your reply, SusieQ. Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Good morning, I have received 2250 now from requested withdrawal. Also have requested the next three withdrawals as remaining balance not yet paid but in process.. thank you

I am happy to hear that you received the first part of your winnings. I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.

Thank you I will. I have 2250 pending at present.

May 2 - 750 May 3 - 750 May 4 - 750 all transactions still showing in review. Thanks

The withdrawal requested from May 2, 3, 4 are all paid.

Three new withdrawals requested as follows:

16th - 750

17th - 750

18th - 750

Thanks again for your assistance.

Could you please clarify how much money you have remaining to withdraw (excluding the pending withdrawals)?

Sure 750 is what remains..thank you

Good day I have received the three pending withdrawals now. One withdrawal left at 401 which is pending. They have paid all other withdrawals, it took a bit of time but all processed now. Thank you

Thank you for the updates. Please let me know when you receive the last withdrawal so we can close this complaint.

Dear SusieQ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day I received the last withdrawal today. Thank you for your help!!

Dear SusieQ,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru