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Hello, I played at Kingmaker online casino and accumulated a balance of €5120 without using any bonuses. My initial deposit of €4000 was processed very quickly. However, withdrawals are currently taking far too long. I requested withdrawals of €800 each on May 4th, 5th, and 6th. Two of these requests are supposedly "already completed," but so far, no money has appeared in my account. I would like to withdraw the money, please...

Hallo, ich habe bei Kingmaker online Casino gespielt und habe ohne Boni zu benutzen ein Guthaben von 5120 Euro erspielt. Meine Einzahlung von 4000 Euro ging ganz schnell. Nur das Auzahlen dauert momentan einfach zu lange. Ich habe am 04.05 und am 05.05 und am 06.05 jeweils 800 Euro angefragt zum auszahlen. 2 davon sind angeblich "schon erledigt" Bisher ist aber kein Geld auf meinem Konto eingegangen. Ich möchte das Geld bitte auszahlen...

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Dear TF00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's about €5240, not €5120. €800 has already been paid out once. I'm still waiting for the remaining withdrawals. I've requested withdrawals daily since May 4th. Five were even confirmed. However, the withdrawals that were previously marked as complete were returned to my gaming account on Wednesday. I'm not getting any response from Kingmaker regarding this. I'm still trying to withdraw, but there's no reaction from Kingmaker...

Es geht um 5240 Euro und nicht um 5120 Euro. Mittlerweile wurden einmal 800 Euro ausgezahlt. Ich warte immer noch auf die restlichen Auszahlungen. Ich habe seit dem 04.05 täglich Auszahlungen angefragt. Es waren auch schon 5 bestätigt. Allerdings ging die Auszahlung, die vorher als fertig markiert wurden, am Mittwoch wieder auf mein Spielkonto zurück. Ich bekomme auch auf dieses Vorgehen keine Antwort von Kingmaker. Ich versuche weiterhin auszuzahlen, aber keine Reaktion seitens Kingmaker...

Dear TF00,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Unfortunately, only 800 euros have been paid out so far. 4440 euros are still missing.

Bisher wurden leider nur 800 Euro ausgezahlt. Es fehlen noch 4440 Euro.

Even today, only €800 has been paid out. My first withdrawal request, which was supposedly processed, was on May 4th, 2026. I've submitted another withdrawal request every day, if possible. So far, unfortunately, without success. Kingmaker simply says they had a system error and sends me their terms and conditions, which they themselves violated by the payout taking so long...

Auch heute sind immer noch nur 800 Euro ausgezahlt wurden. Meine 1. Auszahlungsanfrage, die angeblich auch bearbeutet wurde war am 04.05.2026. Täglich habe ich wenn möglich eine weitere Auszahlungsanfrage getätigt. Bisher leider ohne Erfolg. Kingmaker sagt nur sie hatten ein Systemfehler und schicken mir ihre Agbs, welche sie mit der Zeitüberschreitung der Auszahlung selbst verletzt haben...

Dear TF00, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Yes, I received a payout of €800 on May 11th, and since yesterday, €500 and €800 are also scheduled for May 26th and appear to be about to be transferred to my account. I haven't used any bonuses and my account is successfully verified. I played casino games (roulette). I'll forward the emails shortly. Best regards.

Ja, ich habe einmal 800 Euro am 11.05 ausgezahlt bekommen und seit gestern sind nun auch 500 Eueo und 800 Euro für den 26.05 vorgemerkt und scheinen auf mein Konto überwiesen zu werden. Ich habe keine Boni verwendet und bin erfolgreich verifiziert. Ich habe Casino (Roulette) gespielt. Die Emails leite ich gleich weiter. Lg

Dear TF00,

Thank you for your message.

You mentioned that you would forward the emails shortly, but unfortunately, I have not been able to locate them in my inbox.

Could you please confirm which email address you used to send the evidence? Was it the same email address you used when registering with Casino Guru, or a different one?

Alternatively, you can also upload the screenshots or communication directly here in the complaint thread.

Thank you in advance.

Karla