Kingmaker Casino - Pelaajan kotiutus on viivästynyt.

I opened a Bullet account the month before last, around July 26th. I won a lot of money there and have already received part of my payout. With the same Bullet account, €1,500 has been pending payout since August 9, 2025. I've contacted the casino several times, but I always get the same response: "We regret the delay in your payout, so please be patient... It's been a month now."

Ich habe vorletzten Monat gegen den 26 Juli eine Bullet eröffnet. Da habe ich auch gut Geld gewonnen habe schon teil meiner Auszahlung dann bekommen. Bei der gleichen Bullet stehen jetzt 1500€ in der Auszahlungsschwebe seit dem 06/08/09-08-2025. Ich habe mich schon mehrmals an das Casino gewendet aber immer kommt das gleiche: wir bedauern die Wartezeit ihrer Auszahlung haben so noch etwas geduld.... Es sind nun 1Monat vegangen.

Dear Zebrafink79,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawal.

To better understand your case, could you please clarify a few details:

• What was the total amount you won, and how much has already been paid out so far?
• Which payment method did you use for the pending €1,500 withdrawal?
• Did the casino request any additional documents or verification after you submitted your withdrawal request?
• Have you received any written explanation from the casino about the reason for this long delay?

If you have any communication (emails, chat transcripts, or screenshots) with the casino regarding this withdrawal, please forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

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1. The total amount was €2,970, before that €1,000 had already been paid out.

2. The withdrawal option I chose is via crypto, namely Litecoin.

3. No, the casino has not yet requested any further documents for verification or anything else.

4. I've been hearing the same thing for 20 days

1. Der Gesamtbetrag war 2970€ davor wurden schon 1000€ ausgezahlt. 

2. Die Auszahlungsmöglichkeit was ich gewählt habe ist per Crypto nähmlich Litecoin. 

3. Nein das Casino hat bis dato keine weitere anforderung von Dokumenten angefordert die zur Verifizierung oder sonst was benötigt wird.

4. Das höre ich schon seit 20Tages immer wieder das gleiche

Thank you very much, Zebrafink79, for providing all the necessary information. I will now transfer your complaint to my colleague, Igor (igor.p@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear Zebrafink79,

I am so sorry to hear about your problem with the Kingmaker Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Kingmaker Casino representative to join this conversation and participate in resolving this complaint.

Dear Kingmaker Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear Zebrafink79,

Kindly be informed that your withdrawal requests were successfully completed on 9th of September.

We apologize for any inconvenience caused by the delayed withdrawals.

Thank you for your patience and your understanding.

Kind Regards,

Kingmaker Casino team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zebrafink79,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Igor