Kingmaker Casino - Pelaajan kotiuttaminen viivästyy.

On 03/16/2025 I made a win on this casino, on the same day I made withdrawals and, still today, on 04/08/2025 I have not received anything. Despite the numerous reminders made by the operators in live chat, the situation remains the same.

Giorno 16/03/2025 effettuo una vincita su questo casino, lo stesso giorno effettuo i prelievi e, ancora ad oggi, giorno 08/04/2025 non ho ricevuto nulla. Nonostante i numerosi solleciti effettuati dagli operatori in live chat la situazione rimane la stessa.

Dear licausigiovanni72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning Cristina, I will answer your questions.

I have already withdrawn several times from similar sites in the past, I have never had any problems of any kind.

I have never been asked for any verification, also because I have always played small amounts so I have never been asked, consider that I have been playing for years on sites like this. And finally no, it was not a question of any bonus.

Buongiorno Cristina, risponderò alle tue domande.

In passato ho già prelevato parecchie volte in siti simili, non ho mai avuto problemi di nessun genere.

Non mi è mai stata chiesta nessuna verifica, anche perché ho sempre giocato piccole cifre per cui non mi è mai stato chiesto, consideri che gioco da anni in siti come questo. Ed infine no, non si trattava di nessun bonis.

Thank you for your reply, licausigiovanni72. Could you please clarify when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

The withdrawals in question were requested on 03/16/25 and I waited exactly 21 business days to receive them, now I have one dating back to 04/01 and to this day I have not received anything. The payment method has always remained the same, "Mastercard", never had any problems. I wonder how it is possible that the withdrawal times have extended in this way.

I prelievi in questione sono stati richiesti il 16/03/25 e ho atteso esattamente 21 giorni lavorativi per riceverli, adesso ne ho uno risalente a giorno 01/04 e ancora ad oggi non ho ricevuto nulla. Il metodo di pagamento è sempre rimasto quello, "Mastercard", mai avuto problemi. Mi chiedo come sia possibile che i tempo di prelievo si siano dilatati in questo modo.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Fortunately, almost all the money I withdrew arrived, today I received two more withdrawals of 500 euros for a total of 1000 euros. I am still waiting for two withdrawals on my account, one of 200 and the last one of 500. The waiting times have been significantly reduced.

Fortunatamente sono arrivati quasi tutti i soldi che avevo prelevato, oggi ho ricevuto altri due prelievi da 500 euro per un totale di 1000€. Ancora sul conto attendo due prelievi, uno da 200 e l’ultimo da 500. I tempi di attesa si sono ridotti notevolmente.

Great news! I am happy to hear that. Hopefully, you will receive the remaining withdrawals soon. I will keep this complaint open until you confirm your last payment has been successful. Please keep me informed about any further developments.

Dear licausigiovanni72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru