KingdomCasino.io - Pelaajalla on käyttöongelmia KYC-prosessin suorittamisen jälkeen.

Hello, the entire KYC process was completed and confirmed today, so the payout should be processed further. Now I suddenly can't access the site anymore. Attached is the email confirmation of the successful KYC.

This whole thing feels exactly like my complaint with iWildCasino.

Hallo, heute wurde das komplette kyc Verfahren abgeschlossen und bestätigt, dadurch sollte die Auszahlung weiter bearbeitet werden . Jetzt komme ich auf einmal nicht mehr auf die Seite, anbei die Bestätigung per email für das erfolgreiche kyc .

das ganze fühlt sich genauso an wie meine Beschwerde mit iwildcasino

Important notice:

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Dear Sukram1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Please, send emails or chat transcripts to my email: [email protected] or post screenshots directly to this thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Have you made any successful withdrawals from the casino in the past?

• NO

Did you achieve your winnings using a bonus?

• Yes, a deposit bonus that was fully converted into cash.

Could you please send me your communication with the casino regarding the delay? Please send emails or chat logs to my email address: [email protected] Or post screenshots directly in this thread.

• Most of it has already been posted, here's something more recent.

Haben Sie in der Vergangenheit bereits erfolgreiche Auszahlungen vom Casino vorgenommen?

• NEIN

Haben Sie Ihre Gewinne mithilfe eines Bonus erzielt?

• Ja einzahlungsbonus der aber komplett umgesetzt wurde

Könnten Sie mir bitte Ihre Kommunikation mit dem Casino bezüglich der Verzögerung zukommen lassen? Bitte senden Sie mir E-Mails oder Chatprotokolle an meine E-Mail-Adresse: [email protected] Oder posten Sie Screenshots direkt in diesem Thread.

• meiste wurde ja schon gepostet, hier nochmal was aktuelles

Access to the site is fully restored, so the only remaining issue is the delayed payout.

Der Zugriff auf die Seite ist wieder voll zugänglich, es geht also nur noch um die verzögerte Auszahlung

Every casino uses the same tactic: delay the withdrawal as long as possible, hoping you'll cancel it and start playing again.

bei jedem Casino die gleiche Masche, so lange wie möglich hinauszögern, in der Hoffnung das man seine Auszahlung storniert und wieder anfängt zu spielen

Thanks for the information provided and for the updates.

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

The payment has been processed since November 12th. Nothing is happening.

Die Auszahlung ist seit 12. November in Bearbeitung . Es tut sich einfach nichts .

At any reputable casino, games that cannot be played with a bonus are blocked.

Or if the stake is too high, you can't play, with the message that the bonus is too high. I would at least like to get my deposit back without having to wager it again.

bei jedem seriösen Casino werden die Spiele die man mit Bonus nicht spielen Darf gesperrt,

oder wenn der Einsatz zu hoch ist kann man nicht spielen mit dem Hinweis das der Bonus zu hoch ist. Ich möchte wenigstens meine Einzahlung zurück bekommen ohne das ich diese jetzt nochmal umsetzen muß

Dear Sukram1978,

Thank you very much for the clarification. To be certain, I have also checked the bonus T&Cs:

"7.16. The maximum allowed bet for wagering the bonus is 2 EUR.

Placing a bet higher than 2 EUR while having an active bonus will be considered a violation of bonus terms and will result in the forfeiture of any winnings associated with such bets.."

Our position is closely explained in the Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

To confirm:

• Could you please clarify whether you breached the maximum bet rule as claimed by the casino? If you believe that you did not violate this rule, could you please provide your game history with a link to the specific bonus that you redeemed and played so we can review it? You can post it directly to this thread or to [email protected].
• If there is any other relevant communication between you and the casino, please send it as well.

Thank you