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I requested a withdrawal on 23 February 2026. The standard 7–21 business day processing time has already been exceeded.

This withdrawal (£2,640) is part of a previously delayed balance of £4,380, from which £1,740 has already been paid.

Despite multiple follow-ups and a formal complaint, I continue to receive only generic responses with no resolution or timeframe.

There are no outstanding actions required from my side, and no issues have been raised regarding my account.

I am requesting assistance in resolving this delayed withdrawal.

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Dear G.Sylwia,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra