King Billy Casino (Curacao) - Pelaajalla on vaikeuksia nostaa voittoja.

I used the 50 no deposit free spins. Won a bit of money and ended up wagering way over 600$. I ended up with 170$ (euros) and then it turned into 50.04$ withdrawable. However when I tried to withdraw they said I need to verify my deposit method. I never deposited… they verified all other methods but not my deposit method which was a screen shot of the free spins they gave me… the guys in live chat also "play dumb" and say they don’t understand.

Hello jannnmckay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with King Billy Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When was the last time you spoke to the casino and what was it about?

Please note that a minimum deposit is required if you never did deposit in order to be able to verify it and withdraw your balance.

Looking forward to your answer.

Regards,

Nick

so they accepted my deposit of (24 ish $) and then I turned it to 215$ so I clearly wagered it 3x, and then they STILL rejected my Withdrawl… idk why my account doesn’t say it’s fully verified… all documents were approved. Phone number says still pending though…

Hello jannnmckay,

Was your account fully verified prior to the deposit you made or if not, since when exactly is it ongoing?

If you have any communication between you and the casino related to the verification of your account, please forward it to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear jannnmckay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.