KinBet Casino - Pelaajien kotiutukset viivästyvät.

I have made three withdrawal requests on KinBet for a total of CHF 400, currently still pending/under review:

One of the requests for CHF 150 was made on August 22, 2026, at 6:08 PM via bank transfer to Revolut. Despite several days having passed, the withdrawals have not yet been completed.

I've contacted KinBet live chat several times. I've been told that withdrawals are "processing" and that a reminder has been sent to the relevant department, but I haven't been given a specific timeframe or a concrete explanation for the delay.

At this time, I have not been informed that KYC documents or any other verifications are required on my part.

I am requesting assistance in processing and disbursing the full amount of CHF 400. I can provide screenshots of all withdrawal requests, transaction statuses, and conversations with KinBet support.

Ho effettuato tre richieste di prelievo su KinBet per un totale di 400 CHF, attualmente ancora in sospeso/in verifica:

Una delle richieste da 150 CHF è stata effettuata il 22/08/2026 alle 18:08 tramite bonifico verso Revolut. Nonostante siano trascorsi diversi giorni, i prelievi non sono ancora stati completati.

Ho contattato più volte la live chat di KinBet. Mi è stato riferito che i prelievi sono "in fase di elaborazione" e che è stato inviato un sollecito al dipartimento competente, ma non mi è stata fornita una tempistica precisa né una spiegazione concreta del ritardo.

Al momento non mi è stato comunicato che siano necessari documenti KYC o altre verifiche da parte mia.

Chiedo assistenza per ottenere l’elaborazione e il pagamento dell’intero importo di 400 CHF. Posso fornire screenshot di tutte le richieste di prelievo, dello stato delle transazioni e delle conversazioni con l’assistenza KinBet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear andrewpalermo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear andrewpalermo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru