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Dear Peppe0479,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update 19/06/2026: KinBet continues to send me deposit bonus SMS today at 15:38, while my 1100€ withdrawal is still blocked since 13/06. Chat is disabled. They want me to deposit, not to withdraw. Screenshot attached.

Hi Karla, thanks for your reply.

My account is fully verified – I received a 1500€ withdrawal to the same Revolut account on 12/06/2026, so KYC is complete.

My 3 withdrawals for 1100€ total have been stuck at "Verifica in corso" since 13/06/2026, now 7 days.

ID: b0f46762-2a5a-47a6-8c39-aaae5cd6c996

Live chat is disabled for my account, I

While my withdrawals are blocked, on 19/06 I received an SMS from KinBet asking me to deposit again for a bonus.

Screenshots/video attached. Please escalate, this is not a normal delay.

Thank you.

Update 20/06/2026, 13:24 CET: I just received another SMS from KinBet, now pushing me to deposit on their sister brand Divaspin – "Bonus 200%". 

My 1100€ withdrawal is still blocked since 13/06. Screenshot attached.

Update 23/06/2026: KinBet finally replied to my formal notice (Ticket 52114910), after 5 days. 

They claim my email is not associated with any account, which is false. 

My registered email peppe0479@gmail.com is confirmed in my account, username Funiciello2.

Live chat is still blocked, 1100€ withdrawals still pending since 13/06.

Screenshot of their email attached.

Update 24/06/2026: No payment yet. 11 days since withdrawal request. Casino replied yesterday but still no funds. Marketing email proves they have my email. Chat still blocked.

Update 25/06/2026: Still no payment after 12 days since withdrawal request 13/06.

KinBet support claimed 23/06 that my email is "not associated with any account". Same day 23/06 15:42 I received marketing email "75 Free Spins" from KinBet to the same email address.

This proves they are lying and deliberately stalling €1,100 payout. Live chat still blocked.

Filed official report to ADM - Italian gambling regulator today. 

Requesting CasinoGuru to mark this case as "Unresolved" if no payment in next 24h.

No response from KinBet since 23/06 despite providing all account data.

  Live chat update 26/06/2026 09:59 CET:

  KinBet support admits "only finance department can process withdrawals" and "we cannot do more".

  They refuse to provide finance manager name or payment date after 13 days.

  This is clear admission of deliberate non-payment. Screenshot attached.

  Deadline for payment: today 17:15 CET or police report filed.

Dear Peppe0479,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Update 27/06/2026 15:15 CET:

KinBet Live Support "Amelio" continued messaging AFTER I wrote "Stop". 

Still no payment after 14 days.

This is harassment + proof of bad faith.

Police report filed today. Protocol pending.

ADM complaint filed 25/06/2026.

Final deadline 29/06/2026 12:00 CET stands. 

Requesting immediate BLACKLIST if no payment.

Screenshot attached.

Dear Peppe0479, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi Karla,

Update 02/07/2026 08:36 CET.

I contacted KinBet Live Chat this morning. Agent Valentina confirmed:

- Withdrawals "in queue at Finance Department"

- "I cannot give you the exact date"

- "timelines are indicative"

- No payment date, no transaction ID.

After 18 days, after my police complaint filed 01/07/2026 PEC ID 166787C4.0020E1D8.1EB49DE1.9E4F40DD, after the 21:30 CET deadline expired with no payment.

They are stalling. 

Please escalate to BLACKLIST. I am filing physical complaint at Questura Caserta this morning.

Chat logs attached.

Giuseppe

Dear Peppe0479,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, (maria.b@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hi Karla, hi Maria,

Payment received in full this morning 03/07/2026 at 09:48 CET.

€500 + €500 + €100 = €1,100 to my Revolut.

Thank you both. I will confirm in 48h once funds are fully cleared, then the complaint can be closed as RESOLVED.

Giuseppe / Peppe0479

Dear Peppe0479,

I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Maria