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Hello, I was approved for withdrawal of funds in 18 days, I did not pass Verification, it is not required, I won from the bonus, before that time I also waited for withdrawal once 15 days the second time 20 days

Здрастуйте, мне одобрили вывод средств как 18 дней, я Верификацию не проходил не требуется, я из бонуса выграл, до того времени я тоже ждал вывод раз 15 дней второй раз 20 дней

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're experiencing. Please allow me to ask a few questions so I can fully understand your situation.

Could you please send me a link or a screenshot of the bonus you activated and played with?

What types of games did you play—were they slots, live casino games, or sports bets?

Have you selected the same payment method for this withdrawal request as you used for your previous successful withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I don't have a screenshot of the bonus, I was in the game I played Gates Olympus regular. Well, of course I made a withdrawal from which I made a deposit

Бонуса нет у меня скриншота, Я в игре Играл Gates Olympus обычний .ну конечно я вывод делал с кокого я делал депозит

Thank you for your response. Please forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Kindly include all the other evidence that could be relevant to the investigation of your case as well.

Hello, the money has arrived, I wanted everyone to know that this site may be delayed with the withdrawal of funds for a whole month

Здрастуйте, деньги пришли, хотел чтобы все знали етот сайт может задержка быть с вывод средств целый месяц

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear koselapavlo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika