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Good morning, I requested three withdrawals starting from March 21st and in the following 3 days for a total of 1400 euros. Despite my constant complaints and insistence they still have not been able to process the first requested withdrawal of 500 euros. The casino says that it takes 1 to 3 business days, but I have reached a week. It cannot go on like this

Buon giorno, ho richiesto tre prelievi a partire dal 21 marzo e nei 3 giorni successivi per un totale di 1400 euro. Nonostante le mie continue lamentele e insistenza ancora non sono riusciti ad evadere il primo prelievo richiesto di 500 euro. Il casino dice che ci vogliono da 1 a 3 giorni lavorativi, però io sono arrivato a una settimana. Non si può andare avanti così

Dear Vdan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning, I have asked several times to verify the documents, but they insist that there is no need, that there is only a delay and that as soon as there is news they will let me know via email, but I wonder why write that the withdrawal arrives in 1/3 working days if in reality we have arrived at almost 10 days?

Buongiorno, io ho richiesto più volte di effettuare verifica dei documenti, ma loro insistono che non c'è ne bisogno, che c'è solo un ritardo e che appena ci saranno novità mi faranno sapere tramite email, però mi chiedo perché scrivere che il prelievo arriva in 1/3 giorni lavorativi se poi in realtà siamo arrivati a quasi 10 giorni?

Today Friday April 4th exactly two weeks later the withdrawals are still under review, they only ask me to be patient. If you could kindly intervene as this money was won 2 weeks ago. I think now is the time to pay these withdrawals. 2 weeks of waiting is really too much, thank you very much

Oggi venerdì 4 aprile a distanza di due settimane precise i prelievi sono ancora in revisione, mi chiedono solo di avere pazienza. Se gentilmente potete intervenire voi in quanto questi soldi sono stati vinti 2 settimane fa. Credo che ora sia arrivato il momento di pagare questi prelievi. 2 settimane di attesa sono veramente troppe, grazie mille

Dear Vdan,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, no nothing has changed at all as of today April 4th, they keep teasing me by telling me that there are delays and that they are looking at it right now. However, they have been sending me this copy and paste message for 2 weeks, please help me. Thanks

Buon giorno, no non è cambiato assolutamente nulla ad oggi 4 aprile, continuano a prendermi in giro dicendomi che ci sono ritardi e che lo stanno guardando in questo momento. Però questo messaggio copia e incolla me lo mandano da 2 settimane, aiutatemi per favore. Grazie

Thank you Vdan for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Good morning, ok thank you very much, if there is any news I will let you know, thanks

Buon giorno, ok grazie mille, se ci sono novità vi farò sapere, grazie

Dear Vdan, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear KinBet Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when Vdan can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Nothing has changed yet, it's been 20 days since my withdrawal request.. I have 3 withdrawals in queue and they are all still being verified, is it possible that it takes 20 days? The other casinos paid me the winnings on the third working day. Let's wait for the casino to see what they will answer us, it could be that they will write the usual sentences that they write to me in chat every day

Ancora non è cambiato nulla, sono passati 20 giorni dalla mia richiesta di prelievo.. ho 3 prelievi in coda e ancora sono tutti in verifica, possibile che ci vogliano 20 giorni? Gli altri casino al terzo giorno lavorativo mi pagavano le vincite. Aspettiamo il casino vediamo cosa ci risponderà, può essere che scriverà le solite frasi che mi scrive in chat tutti i giorni

Dear Vdan,

We sincerely apologies for your experience.  

We have requested the relevant team to help you with your withdrawal request at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,

KinBet team.

The first withdrawal arrived even though it says you processed all 3, I'm waiting for the other two, thanks

Il primo prelievo è arrivato nonostante sia scritto che li avete elaborati tutti e 3, attendo gli altri due , grazie

Dear KinBet Casino, thank you for checking the player's issue with the withdrawals.

Dear Vdan, I'm glad to hear that you have already received the first one. Please keep us informed about future developments. I hope it won't take much time for the rest of the withdrawals to reach your account.

As soon as the others arrive I will update you, I hope everything will be resolved as soon as possible

Appena arriveranno gli altri vi aggiornerò, spero si risolva il tutto il prima possibile

I confirm that all the transfers have arrived, I thank you very much for your support, what a sweat

Confermo che i bonifici sono tutti arrivati, ringrazio molto il vostro supporto, che sudata

Dear Vdan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru