Khelraja Casino - Pelaajan tili on suljettu ja voitot takavarikoitu.

Hi,

I have been playing with Khelraja from long back and had lost some amount.

but when i win an amount 550000 khelraja did not give me amount back but is saying they will have only my last deposit which is 40000.

These casino is cheating customers. They do not say what i did to lock my account

My account ID is _ Ragha99999

They locked my account attached chat conversation

Dear Ragha99999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and to assist you effectively, could you please provide more details by answering the following questions:

• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Have you passed the full KYC verification?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi ,

Please check my response below

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

mostly live casino played some table games in slots also

in live casino it is baccarat

Did you accumulate your winnings with or without a bonus?

without bonus

Is there any chance that someone from your household or using the same IP address also created an account at this casino?

no one plays in my household other than me

Have you passed the full KYC verification?

yes

Have you made any successful withdrawals from this casino before?

yes. Made some withdrawals

Thank you very much, Ragha99999, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Ragha99999 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Khelraja Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them through the validator on the casino's website (link). The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter