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I tired withdrawing $12000 and they rejected it aswell as stealing my money and put $50 in my account

Dear Kingbrowne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing funds from the casino.

To better understand your situation and assist you further, could you please provide answers to the following questions:

• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification?
• Has the casino explained why your winnings were confiscated and only $50 was returned to your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I started off with a bonus bet. I only played the required betting margins once I had finished the bonus wagering then I started to raise my bets. I've asked for all my winnings history and for them to show where I did go wrong if I did. I know I did everything right. Yes they have paid me out before $6000 and a $1000. All my verifications are done. There is no reason for them to take my winnings.

Please forward me the screenshots or a link to the bonus you activated and played with.

Was it a deposit bonus or a free no-deposit bonus?

What types of games did you play while the bonus was active?

Dear Kingbrowne,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.