Joo Casino - Viivästynyt maksu ja huono asiakaspalvelu pelaajan voitoilla.

I HAVE JUST WON 755€ ON THIS CASINO IN A ROULETTE STREAK FROM 30€ AND THEY REFUSE TO PAYOUT NOR GIVE ME ANY VALID REASONS FOR THE PAYOUT DELAY. ALL MY DOCUMENTS HAVE BEEN ACCPETED. USUALLY THE CLERANCE FOR A WITHDRAWAL WHEN ITS GETTING REJECTED IS MAX 1 HOUR. HOWEVER WHENEVER I WIN MORE IT SUDDENLY TAKES BUSINESS DAYS TO MAKE A PAYOUT. I JUST WANT TO INFORM WARN AND MAKE OTHER PEOPLE AWARE OF THIS CASINO. CUSTOMER SUPPORT IS HORRIBLE AND THEY DONT GIVE ANY REASONS. PLEASE SOLVE THIS FOR ME. THANKS.

Dear Casinoinspektor,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• When did you request a withdrawal from the casino? Is it still pending in your account?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

I REQUESTED THE FIRST PAYOUT YESTERDAY AND WAS REJECTED TWICE. THEN YESTERDAY MORNING RIGHT AGAIN AFTER THEY TOLD ME THAT THERE WAS A TECHNICAL PROBLEM WITH MY PAYOUT METHOD. I PLAYED WITHOUT BONUS. YESTERDAY NIGHT, YOU KEEP POINTING OUT THAT YOUR TEAM IS EXTREMELY BUSY BUT CANNOT GIVE ME ANY RELEVANT REASON FOR THE OBVIOUS DELAY. I ALSO SET A LOSS LIMIT WHICH MAKES IT IMPOSSIBLE FOR ME TO PLAY THE CREDIT AGAIN. I'm sure you won't like it either. NO RESPONSE TO MY COMPLAINT EMAIL SO FAR. JUST CHEAP EXCUSES IN CHAT

HATTE VORGESTERN DIE ERSTE AUSZAHLUNG BEANTRAGT 2X MAL ABGELEHNT. DANN GESTERN FRÜH GLEICH NOCHMAL NACHDEM SIE MIR GESAGT HABEN DASS BEI MEINER AUSZAHLUNGSMETHODE EIN TECHNISCHES PROBLEM WÄRE. ICH HABE OHNE BONUS GESPIELT. GESTERN ABEND, SIE VERWEISEN IMMER WIEDER DARAUF DASS IHR TEAM EXTREM BESCHÄFTIGT IST KÖNNEN MIR ABER KEINEN RELEVANTEN GRUND NENNEN FÜR DIE OFFENSICHTLICHE VERZÖGERUNG. ICH HABE ZUDEM EIN VERLUSTLIMIT GESETZT WAS ES MIR UNMÖGLICH MACHG DAS GUTHABEN WIEDER ZU VERSPIELEN. SCHMECKT IHNEN SICHER AUCH NICHT. BISHER KEINE REAKTION AUF MEIN BESCHWERDEEMAIL. LEDIGLICH BILLIGE AUSREDEN IM CHAT

Email has not yet been answered.

email wurde bisher nicht beantwortet.

They are criminal liers horrible

Do I understand correctly there is no pending withdrawal on your casino account currently?

Which payment methods have you tried when requesting a withdrawal so far?

Dear Casinoinspektor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.