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I'm fully verified and my payout is not executed (no bonus used) from the support says the site says my account has to be checked separately this would take 31 days, that's an absurdity

Bin komplett verifiziert und meine Auszahlung wird nicht ausgeführt (keinen Bonus in Anspruch genommen) vom Support heißt es der Seite heißt es mein Konto müsse extra überprüft werden dies würde 31 Tage dauern, das ist ein Unding

Dear dotacash,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

received money Thank you !!

Geld erhalten Danke !!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dotacash, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru