Janusz Casino - Pelaajan kotiutus on viivästynyt.

On August 24th, I requested a withdrawal via bank transfer. The account is fully verified, and previous withdrawals have worked. The status has been "pending" for over two weeks. The casino is citing a technical outage, and live chat has become completely unavailable

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Dear pistolPete88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

There are my answers below:

1. Have you made any successful withdrawals from the casino in the past? - There wasnt any problem before with that.
2. Could you please confirm that you have passed the KYC verification? - Yes, I confirm it. I am fully veryfied client of this casino.
3. Have you accumulated your winnings with the help of a bonus ? - No, it's just my winning in regular way of game.

Thank You in advance for Your help!

Piotr

Thanks for the explanation.

Has the casino processed your payout since your last post?

Please let me know.

No, they did nothing. Please, let's do it quicker! I've waited 7 days for Your simple respond. Best wishes,, Piotr

Dear pistolPete88,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas