Jackbit Casino - Pelaajan omaehtoista pelikieltoa ei hyväksytty.

Failure to adhere to self exclusion. I requested 6 month self exclusion due to concerns about gambling behavior. i explicitly told them not to let me re open. Next day they allowed me to reopen straight away. leading to financial loss.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear hohohoho01, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Jackbit Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi there i just have the emails i sent them complaining about not adhering to my self exclusion they did pass me round from pillar to post a bit. And yes i fully passed KYC.

The are saying that self exclusion can end anytime if i request it, but i always thought that you could not end it until the exclusion period ended.

I will attach all communications.

Dear hohohoho01,

Thank you for your response.

Could you please clarify the exact date on which you requested the 6-month self-exclusion? Additionally, if possible, could you please attach any receipts of your deposits?

Thank you for your cooperation.

I requested it on 23rd January. I will send the bank statement over via the above address. There should be no reopening after requesting self exclusion am i right in saying that? And the fact i told live chat do no reopen.

Hi There

I have sent the statement to show the payments made after i requested the self exclusion.

Dear hohohoho01, thank you for your reply. Unfortunately, I am unable to locate your original self-exclusion request from January the 23rd. Could you please forward that as well?

Additionally, could you please confirm whether you still have access to your account at the moment?

I dont have that. they confirmed it in live chat. and i dont have access .

Dear hohohoho01,

We acknowledge your concerns and understand how disappointing this situation may be. However, we are unable to assist further with this case. A self-exclusion request that clearly states a gambling problem is mandatory evidence for us to proceed with a claim like this.

We kindly ask for your understanding that, without the necessary supporting documentation, we are unable to investigate whether you have requested a permanent self-exclusion or a self-exclusion for a period of six months. Since you didn't provide sufficient proof to support your case, and your account has been closed, we cannot handle this complaint as a failed self-exclusion, and request a refund. I can only recommend that you always follow the instructions listed in the responsible gambling policy of each casino and always specify whether your self-exclusion should be permanent, or only for a certain period.

Also, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

This complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.