iWild Casino - Pelaajan kotiutus on viivästynyt.

> Hello, I made a withdrawal on October 25th but I have not received it until now. Why is it taking so long? It has been more than 72 hours, and I just cancelled it.

> Please help me to process the withdrawal, I have been patient all this time.

Via transfer bank

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise if you requested another withdrawal?
• Have you made any successful withdrawals before?

In the meantime, I would recommend that you avoid cancelling your pending withdrawal request, as this could lead to further delays.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Dapp and Casino Guru,

We have checked into the player's concern. The records show that the player has made several withdrawal requests, all of which have been canceled on their end:

Request created on October 25th at 16:04 canceled on October 29th at 00:15

Request created on October 29th at 00:16 canceled on October 29th at 02:19

Currently, there is one pending request created on October 29th at 02:22. We kindly ask the player to be patient, as canceling the request and creating a new one only delays the process as withdrawals are processed in the same queue and a new one may be placed at the end of it, if the old one is canceled before we can process it. iWild processes withdrawals in accordance with the published Terms and Conditions:

7.8. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

EDIT: We have received an update from the financial team, that was informed by MiFinity of the following: "Payout currency IDR isn't supported by the payment method". As such, the withdrawal request was canceled by the payment processor. We kindly suggest using an alternative method, such as Paysafe.

Respectfully,

iWild Casino Representative.

*For Casino Guru:*

> Thank you for helping me with this issue so that iWild has responded. I am happy to be part of Casino Guru.

*For iWild:*

> Thank you for responding, yes this is what I expected, providing a solution if you cannot pay via IDR. But on your live chat I was only told to wait without any certainty, here you are providing a payment option via Paysafe, and it is also strange that you say IDR is not possible but on your website you provide withdrawals via bank transfer and there is even BCA bank which I use. Can I withdraw via Neteller? I have a Neteller account so I hope it will be easier via Neteller.

Dear Dapp and Casino Guru,

At the moment, we believe that Neteller would be a viable option. It is available to the player and a deposit was made from it successfully.

Respectfully,

iWild Casino Representative.

Thanks iwild, withdraw succes...

I will sugest your link to my friend, nice service

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dapp,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina